Frequency tablesBack

Table 3 [Q1] Could you please describe your company』s current sales to/in mainland China (China domestic sales market) in terms of your total sales turnover in 2009?

	SME		MME		Total
	Freq.	% (Base =701)	Freq.	% (Base =302)	Freq.	% (Base =1,003)
1-10%	80	11.4%	44	14.6%	124	12.4%
11-20%	29	4.1%	20	6.6%	49	4.9%
21-30%	31	4.4%	15	5.0%	46	4.6%
31-40%	8	1.1%	6	2.0%	14	1.4%
41-50%	39	5.6%	19	6.3%	58	5.8%
51-60%	12	1.7%	6	2.0%	18	1.8%
61-70%	19	2.7%	24	7.9%	43	4.3%
71-80%	19	2.7%	8	2.6%	27	2.7%
81-90%	20	2.9%	12	4.0%	32	3.2%
91-100%	22	3.1%	14	4.6%	36	3.6%
Not sure, but engaged in China domestic sales market	33	4.7%	23	7.6%	56	5.6%
Have not engaged in China domestic sales market	389	55.5%	111	36.8%	500	49.9%
Total	701	100.0%	302	100.0%	1,003	100.0%
Missing	1		1		2
Mean	42.3%		43.6%		42.8%
Median	30.0%		40.0%		40.0%
Standard error	1.92%		2.53%		1.53%
Base	279		168		447

Table 4 [Q2] [Only ask companies already engaged in domestic sales market] When did your company start engaging in China domestic sales?

	SME		MME		Total
	Freq.	% (Base =312)	Freq.	% (Base =191)	Freq.	% (Base =503)
Less than 1 year	11	3.5%	4	2.1%	15	3.0%
1-2 year(s)	18	5.8%	5	2.6%	23	4.6%
3-5 years	64	20.5%	29	15.2%	93	18.5%
6-10 years	62	19.9%	38	19.9%	100	19.9%
More than 10 years	144	46.2%	112	58.6%	256	50.9%
Don』t know / hard to say	13	4.2%	3	1.6%	16	3.2%
Total	312	100.0%	191	100.0%	503	100.0%

Table 5 [Q3] [Only ask companies already engaged in domestic sales market] What are your company』s geographical spread of China domestic sales? [Do not read out answers, multiple answers allowed]

	SME			MME			Total
Answer code	Freq.	% of response (Base =724)	% of sample (Base =311)	Freq.	% of response (Base =636)	% of sample (Base =191)	Freq.	% of response (Base =1,360)	% of sample (Base =502)
1	242	33.4%	77.8%	148	23.3%	77.5%	390	28.7%	77.7%
2	140	19.3%	45.0%	120	18.9%	62.8%	260	19.1%	51.8%
3	94	13.0%	30.2%	82	12.9%	42.9%	176	12.9%	35.1%
4	50	6.9%	16.1%	49	7.7%	25.7%	99	7.3%	19.7%
5	37	5.1%	11.9%	43	6.8%	22.5%	80	5.9%	15.9%
6	37	5.1%	11.9%	42	6.6%	22.0%	79	5.8%	15.7%
7	33	4.6%	10.6%	44	6.9%	23.0%	77	5.7%	15.3%
8	31	4.3%	10.0%	46	7.2%	24.1%	77	5.7%	15.3%
9	33	4.6%	10.6%	41	6.4%	21.5%	74	5.4%	14.7%
Elsewhere	12	1.7%	3.9%	16	2.5%	8.4%	28	2.1%	5.6%
Don't know / hard to say	15	2.1%	4.8%	5	0.8%	2.6%	20	1.5%	4.0%
Total	724	100.0%		636	100.0%		1,360	100.0%
Missing	1			--			1

Code	Answer
1	Guangdong province
2	Changjiang Delta (including Shanghai, Jiangsu, Hangzhou, Suzhou, Nanjing, Zhejiang, Anhui)
3	Beijing and Bo-hai surroundings (Hebei, Tianjin, Shandong, Liaoning)
4	Fujian province
5	Central China– Sichuan
6	NE China – Harbin
7	Central China – Chongqing
8	SW China – Guangxi
9	NW China – Xian

Table 6 [Q4] [Only ask companies already engaged in domestic sales market] Did you set up any sales or service points in mainland China to facilitate such sales? If yes, in what form?

	SME		MME		Total
	Freq.	% (Base =311)	Freq.	% (Base =191)	Freq.	% (Base =502)
No	159	51.1%	65	34.0%	224	44.6%
Yes, joint venture	48	15.4%	31	16.2%	79	15.7%
Yes, wholly-owned foreign enterprise	95	30.5%	90	47.1%	185	36.9%
Yes, others (both form)	1	0.3%	1	0.5%	2	0.4%
Don』t know / hard to say	8	2.6%	4	2.1%	12	2.4%
Total	311	100.0%	191	100.0%	502	100.0%
Missing	1		--		1

Table 7 [Q5] [Only ask companies already engaged in domestic sales market without setting up joint ventures in mainland China] Do you have any domestic partners or network supporting your current domestic sales business?

	SME		MME		Total
	Freq.	% (Base =263)	Freq.	% (Base =160)	Freq.	% (Base =423)
Yes	117	44.5%	73	45.6%	190	44.9%
No	139	52.9%	83	51.9%	222	52.5%
Don』t know / hard to say	7	2.7%	4	2.5%	11	2.6%
Total	263	100.0%	160	100.0%	423	100.0%
Missing	1		--		1

Table 8 [Q6] [Only ask companies already engaged in domestic sales market] From your experience, what are the major obstacles for starting / running Domestic Sales? [Do not read out answers, multiple answers allowed]

	SME			MME			Total
Answer code	Freq.	% of response (Base =505)	% of sample (Base =310)	Freq.	% of response (Base =303)	% of sample (Base =190)	Freq.	% of response (Base =808)	% of sample (Base =500)
1	107	21.2%	34.5%	65	21.5%	34.2%	172	21.3%	34.4%
2	57	11.3%	18.4%	28	9.2%	14.7%	85	10.5%	17.0%
3	53	10.5%	17.1%	31	10.2%	16.3%	84	10.4%	16.8%
4	28	5.5%	9.0%	25	8.3%	13.2%	53	6.6%	10.6%
5	36	7.1%	11.6%	16	5.3%	8.4%	52	6.4%	10.4%
6	33	6.5%	10.6%	17	5.6%	8.9%	50	6.2%	10.0%
7	25	5.0%	8.1%	19	6.3%	10.0%	44	5.4%	8.8%
8	29	5.7%	9.4%	11	3.6%	5.8%	40	5.0%	8.0%
9	20	4.0%	6.5%	16	5.3%	8.4%	36	4.5%	7.2%
10	20	4.0%	6.5%	12	4.0%	6.3%	32	4.0%	6.4%
11	18	3.6%	5.8%	9	3.0%	4.7%	27	3.3%	5.4%
12	17	3.4%	5.5%	7	2.3%	3.7%	24	3.0%	4.8%
13	11	2.2%	3.5%	13	4.3%	6.8%	24	3.0%	4.8%
14	6	1.2%	1.9%	1	0.3%	0.5%	7	0.9%	1.4%
15	3	0.6%	1.0%	2	0.7%	1.1%	5	0.6%	1.0%
16	4	0.8%	1.3%	1	0.3%	0.5%	5	0.6%	1.0%
Others	8	1.6%	2.6%	6	2.0%	3.2%	14	1.7%	2.8%
No obstacles at all	9	1.8%	2.9%	3	1.0%	1.6%	12	1.5%	2.4%
Don』t know / hard to say	21	4.2%	6.8%	21	6.9%	11.1%	42	5.2%	8.4%
Total	505	100.0%		303	100.0%		808	100.0%
Missing	2			1			3

Code	Answer
1	Too many / unclear regulations
2	Difficult to get payment
3	Keen competition
4	Complicated tax system / high tax rate
5	Don』t know how to find trustable and suitable distribution agents / business partners
6	Financing problem
7	Lack of knowledge about domestic market, including consumers』 needs and preferences, business trend, etc.
8	Infringement of intellectual property rights
9	Have to establish good social network
10	Cultural difference
11	Large amount of resources are needed for marketing of the brand and building up distribution network
12	Difficult to engage in distribution channels like department stores, hypermarkets or other large scale retailers
13	Foreign Exchange fluctuations
14	Human resources management
15	High cost
16	Transportation issues

Table 9 [Q6_others] [Only ask companies already engaged in domestic sales market] From your experience, what are the major obstacles for starting / running Domestic Sales? [Do not read out answers, multiple answers allowed] (Other answers)

	SME Freq.	MME Freq.	Total Freq.
Corruption	3	1	4
Products are not suitable for domestic sales market	2	1	3
Difficult to get the license	1	1	2
Not attractive return	1	1	2
China is too large.	0	1	1
Repair and maintenance	0	1	1
Recognition	1	0	1

Table 10 [Q7] [Only ask companies already engaged in domestic sales market] In your opinion, what is the outlook in terms of profit/revenue growth in Mainland in the next 12 months? [Interviewers to probe intensity]

	SME		MME		Total
	Freq.	% (Base =311)	Freq.	% (Base =191)	Freq.	% (Base =502)
Increase within 5%	40	12.9%	25	13.1%	65	12.9%
Increase of 5-10%	64	20.6%	46	24.1%	110	21.9%
Increase of more than 10%	60	19.3%	53	27.7%	113	22.5%
Same as 2009	82	26.4%	40	20.9%	122	24.3%
Decrease within 5%	6	1.9%	4	2.1%	10	2.0%
Decrease of 5 -10%	6	1.9%	3	1.6%	9	1.8%
Decrease of more than 10%	15	4.8%	3	1.6%	18	3.6%
Don』t know / hard to say	38	12.2%	17	8.9%	55	11.0%
Total	311	100.0%	191	100.0%	502	100.0%
Missing	1		--		1

Table 11 [Q8] [Only ask companies already engaged in domestic sales market] Do you plan to expand China domestic sales market in the next 12 to 24 months?

	SME		MME		Total
	Freq.	% (Base =312)	Freq.	% (Base =191)	Freq.	% (Base =503)
Yes	144	46.2%	114	59.7%	258	51.3%
No [Skip to Q17]	130	41.7%	50	26.2%	180	35.8%
Maybe	12	3.8%	11	5.8%	23	4.6%
Don』t know / hard to say	26	8.3%	16	8.4%	42	8.3%
Total	312	100.0%	191	100.0%	503	100.0%

Table 12 [Q9] [Only ask companies already engaged in domestic sales market and plan to / are likely to expand its domestic sales market in the next 12 to 24 months] If so, what will be your intended investment amount?

	SME		MME		Total
	Freq.	% (Base =154)	Freq.	% (Base =125)	Freq.	% (Base =279)
Less than HK$1 million	68	44.2%	13	10.4%	81	29.0%
HK$ 1 million to below HK$ 5 million	36	23.4%	33	26.4%	69	24.7%
HK$ 5 million to below HK$ 10 million	6	3.9%	13	10.4%	19	6.8%
HK$ 10 million to below HK$ 50 million	2	1.3%	16	12.8%	18	6.5%
HK$ 50 million to below HK$ 100 million	0	0.0%	2	1.6%	2	0.7%
HK$ 100 million or above	1	0.6%	10	8.0%	11	3.9%
Don』t know / hard to say	41	26.6%	38	30.4%	79	28.3%
Total	154	100.0%	125	100.0%	279	100.0%
Missing	2		--		2
Mean	HK$3.4 million		HK$21.1 million		HK$11.1 million
Median	HK$1.0 million		HK$3.0 million		HK$3.0 million
Standard error	HK$0.94 million		HK$3.43 million		HK$1.69 million
Base	113		87		200

Table 13 [Q10] [Only ask companies already engaged in domestic sales market and plan to / are likely to expand its domestic sales market in the next 12 to 24 months] Will there be a change in operation mode?

	SME		MME		Total
	Freq.	% (Base =155)	Freq.	% (Base =125)	Freq.	% (Base =280)
No	104	67.1%	100	80.0%	204	72.9%
Yes, from joint venture to wholly-owned foreign enterprise	1	0.6%	0	0.0%	1	0.4%
Yes, from wholly-owned foreign enterprise to joint venture	4	2.6%	3	2.4%	7	2.5%
Yes, set up joint venture	5	3.2%	0	0.0%	5	1.8%
Yes, set up wholly-owned foreign enterprise	10	6.4%	4	3.2%	14	5.0%
Don』t know / hard to say	31	20.0%	18	14.4%	49	17.5%
Total	155	100.0%	125	100.0%	280	100.0%
Missing	1		--		1

Table 14 [Q11] [Only ask companies already engaged in domestic sales market and plan to / are likely to expand its domestic sales market in the next 12 to 24 months] Then which areas in the Mainland will your company』s expanded outlet? [Do not read out answers, multiple answers allowed]

	SME			MME			Total
Answer code	Freq.	% of response (Base =291)	% of sample (Base =154)	Freq.	% of response (Base =247)	% of sample (Base =124)	Freq.	% of response (Base =538)	% of sample (Base =278)
1	62	21.3%	40.3%	39	15.8%	31.5%	101	18.8%	36.3%
2	56	19.2%	36.4%	38	15.4%	30.6%	94	17.5%	33.8%
3	35	12.0%	22.7%	31	12.6%	25.0%	66	12.3%	23.7%
4	13	4.5%	8.4%	20	8.1%	16.1%	33	6.1%	11.9%
5	15	5.2%	9.7%	18	7.3%	14.5%	33	6.1%	11.9%
6	14	4.8%	9.1%	17	6.9%	13.7%	31	5.8%	11.2%
7	17	5.8%	11.0%	13	5.3%	10.5%	30	5.6%	10.8%
8	17	5.8%	11.0%	11	4.5%	8.9%	28	5.2%	10.1%
9	13	4.5%	8.4%	14	5.7%	11.3%	27	5.0%	9.7%
Elsewhere	10	3.4%	6.5%	12	4.9%	9.7%	22	4.1%	7.9%
Don』t know / hard to say	39	13.4%	25.3%	34	13.8%	27.4%	73	13.6%	26.3%
Total	291	100.0%		247	100.0%		538	100.0%
Missing	2			1			3

Code	Answer
1	Changjiang Delta (including Shanghai, Jiangsu, Hangzhou, Suzhou, Nanjing, Zhejiang, Anhui)
2	Guangdong province
3	Beijing and Bo-hai surroundings (Hebei, Tianjin, Shandong, Liaoning)
4	NW China – Xian
5	NE China – Harbin
6	SW China – Guangxi
7	Central China– Sichuan
8	Fujian province
9	Central China – Chongqing

Table 15 [Q12] [Only ask companies have not yet engaged in domestic sales market] What are the reasons for not engaging in domestic sales market up till this moment? [Do not read out answers, multiple answers allowed]

	SME			MME			Total
Answer code	Freq.	% of response (Base =486)	% of sample (Base =384)	Freq.	% of response (Base =132)	% of sample (Base =109)	Freq.	% of response (Base =618)	% of sample (Base =493)
1	124	25.5%	32.3%	35	26.5%	32.1%	159	25.7%	32.3%
2	62	12.8%	16.1%	11	8.3%	10.1%	73	11.8%	14.8%
3	49	10.1%	12.8%	13	9.8%	11.9%	62	10.0%	12.6%
4	48	9.9%	12.5%	9	6.8%	8.3%	57	9.2%	11.6%
5	51	10.5%	13.3%	3	2.3%	2.8%	54	8.7%	11.0%
6	29	6.0%	7.6%	12	9.1%	11.0%	41	6.6%	8.3%
7	27	5.6%	7.0%	11	8.3%	10.1%	38	6.1%	7.7%
8	21	4.3%	5.5%	8	6.1%	7.3%	29	4.7%	5.9%
9	12	2.5%	3.1%	6	4.5%	5.5%	18	2.9%	3.7%
10	9	1.9%	2.3%	7	5.3%	6.4%	16	2.6%	3.2%
11	9	1.9%	2.3%	2	1.5%	1.8%	11	1.8%	2.2%
12	6	1.2%	1.6%	3	2.3%	2.8%	9	1.5%	1.8%
13	5	1.0%	1.3%	0	0.0%	0.0%	5	0.8%	1.0%
14	4	0.8%	1.0%	0	0.0%	0.0%	4	0.6%	0.8%
15	2	0.4%	0.5%	0	0.0%	0.0%	2	0.3%	0.4%
16	2	0.4%	0.5%	0	0.0%	0.0%	2	0.3%	0.4%
Others	3	0.6%	0.8%	0	0.0%	0.0%	3	0.5%	0.6%
Don』t know / hard to say	23	4.7%	6.0%	12	9.1%	11.0%	35	5.7%	7.1%
Total	486	100.0%		132	100.0%		618	100.0%
Missing	6			3			9

Code	Answer
1	Business nature not suitable for developing domestic sales
2	No knowledge about the domestic market
3	Don』t think it』s the right timing
4	No network in Mainland
5	No resources to develop other market
6	Not interested / no such need
7	Keen competition
8	Difficult to get payment
9	Business already good enough
10	License issues
11	Complicated tax system / high tax rate
12	Human resources management issues
13	Too many / unclear regulations
14	Cultural difference
15	Property right issues
16	Not attractive return

Table 16 [Q12_others] [Only ask companies have not yet engaged in domestic sales market] What are the reasons for not engaging in domestic sales market up till this moment? [Do not read out answers, multiple answers allowed] (Other answers)

	SME Freq.	MME Freq.	Total Freq.
Tried but failed	2	0	2
Corruption	1	0	1

Table 17 [Q13] [Only ask companies have not yet engaged in domestic sales market] Do you plan to enter the China domestic sales market in the next 12 to 24 months?

	SME		MME		Total
	Freq.	% (Base =387)	Freq.	% (Base =112)	Freq.	% (Base =499)
Yes	51	13.2%	17	15.2%	68	13.6%
No	281	72.6%	76	67.9%	357	71.5%
Maybe	36	9.3%	11	9.8%	47	9.4%
Don』t know / hard to say	19	4.9%	8	7.1%	27	5.4%
Total	387	100.0%	112	100.0%	499	100.0%
Missing	3		--		3

Table 18 [Q14] [Only ask companies have not yet engaged in domestic sales market but plan to / are likely to do so in the next 12 – 24 months] If so, what will be your intended initial investment amount?

	SME		MME		Total
	Freq.	% (Base =87)	Freq.	% (Base =28)	Freq.	% (Base =115)
Less than HK$1 million	38	43.7%	8	28.6%	46	40.0%
HK$ 1 million to below HK$ 5 million	28	32.2%	8	28.6%	36	31.3%
HK$ 5 million to below HK$ 10 million	1	1.1%	2	7.1%	3	2.6%
HK$ 10 million to below HK$ 50 million	0	0.0%	2	7.1%	2	1.7%
HK$ 100 million or above	1	1.1%	1	3.6%	2	1.7%
Don』t know / hard to say	19	21.8%	7	25.0%	26	22.6%
Total	87	100.0%	28	100.0%	115	100.0%
Mean	HK$3.4 million		HK$9.9 million		HK$4.9 million
Median	HK$1.0 million		HK$3.0 million		HK$1.0 million
Standard error	HK$1.45 million		HK$4.87 million		HK$1.61 million
Base	68		21		89

Table 19 [Q15] [Only ask companies have not yet engaged in domestic sales market but plan to / are likely to do so in the next 12 to 24 months] What will be the operation mode your company intended to establish the domestic sales market then?

	SME		MME		Total
	Freq.	% (Base =87)	Freq.	% (Base =28)	Freq.	% (Base =115)
Joint venture	27	31.0%	6	21.4%	33	28.7%
Wholly-owned foreign enterprise	40	46.0%	16	57.1%	56	48.7%
Others (Both form)	1	1.1%	0	0.0%	1	0.9%
Don』t know / hard to say	19	21.8%	6	21.4%	25	21.7%
Total	87	100.0%	28	100.0%	115	100.0%

Table 20 [Q16] [Only ask companies have not yet engaged in domestic sales market but are likely to do so in the next 12-24 months] Then which areas in the Mainland will your company』s first outlet? [Do not read out answers, multiple answers allowed]

	SME			MME			Total
Answer code	Freq.	% of response (Base =106)	% of sample (Base =87)	Freq.	% of response (Base =38)	% of sample (Base =28)	Freq.	% of response (Base =144)	% of sample (Base =115)
1	58	54.7%	66.7%	16	42.1%	57.1%	74	51.4%	64.3%
2	22	20.8%	25.3%	9	23.7%	32.1%	31	21.5%	27.0%
3	7	6.6%	8.0%	4	10.5%	14.3%	11	7.6%	9.6%
4	1	0.9%	1.1%	1	2.6%	3.6%	2	1.4%	1.7%
5	1	0.9%	1.1%	1	2.6%	3.6%	2	1.4%	1.7%
6	1	0.9%	1.1%	1	2.6%	3.6%	2	1.4%	1.7%
7	1	0.9%	1.1%	0	0.0%	0.0%	1	0.7%	0.9%
8	0	0.0%	0.0%	1	2.6%	3.6%	1	0.7%	0.9%
Elsewhere	1	0.9%	1.1%	1	2.6%	3.6%	2	1.4%	1.7%
Don』t know/hard to say	14	13.2%	16.1%	4	10.5%	14.3%	18	12.5%	15.7%
Total	106	100.0%		38	100.0%		144	100.0%

Code	Answer
1	Guangdong province
2	Changjiang Delta (including Shanghai, Jiangsu, Hangzhou, Suzhou, Nanjing, Zhejiang, Anhui)
3	Beijing and Bo-hai surroundings (Hebei, Tianjin, Shandong, Liaoning)
4	Fujian province
5	NW China – Xian
6	NE China – Harbin
7	Central China – Chongqing
8	SW China – Guangxi

Table 21 [Q17] What kind of banking services would you seek support in Hong Kong in developing the China domestic sales market? [Do not read out answers, multiple answers allowed]

	SME			MME			Total
	Freq.	% of response (Base =850)	% of sample (Base =687)	Freq.	% of response (Base =381)	% of sample (Base =296)	Freq.	% of response (Base =1,231)	% of sample (Base =983)
Remittances	218	25.6%	31.7%	95	24.9%	32.1%	313	25.4%	31.8%
Financing	183	21.5%	26.6%	99	26.0%	33.4%	282	22.9%	28.7%
Cash management	66	7.8%	9.6%	34	8.9%	11.5%	100	8.1%	10.2%
Trade	39	4.6%	5.7%	22	5.8%	7.4%	61	5.0%	6.2%
Insurance	39	4.6%	5.7%	24	6.3%	8.1%	63	5.1%	6.4%
Others (tax return)	2	0.2%	0.3%	1	0.3%	0.3%	3	0.2%	0.3%
Others (internet banking)	1	0.1%	0.1%	1	0.3%	0.3%	2	0.2%	0.2%
Others (client information)	1	0.1%	0.1%	0	0.0%	0.0%	1	0.1%	0.1%
None	47	5.5%	6.8%	15	3.9%	5.1%	62	5.0%	6.3%
Don』t know/hard to say	254	29.9%	37.0%	90	23.6%	30.4%	344	27.9%	35.0%
Total	850	100.0%		381	100.0%		1,231	100.0%
Missing	15			7			22

Table 22 [Q18] Do you have any preference on choosing a foreign bank or a Chinese bank while seeking financial support for China domestic sales in Hong Kong?

	SME		MME		Total
	Freq.	% (Base =699)	Freq.	% (Base =301)	Freq.	% (Base =1,000)
Prefer foreign bank	71	10.2%	46	15.3%	117	11.7%
Prefer Chinese bank	226	32.3%	92	30.6%	318	31.8%
No preference	363	51.9%	146	48.5%	509	50.9%
Don』t know / hard to say	39	5.6%	17	5.6%	56	5.6%
Total	699	100.0%	301	100.0%	1,000	100.0%
Missing	3		2		5

Table 23 [Q19] Is your company currently using foreign banks or Chinese banks in Hong Kong?

	SME		MME		Total
	Freq.	% (Base =700)	Freq.	% (Base =302)	Freq.	% (Base =1,002)
Foreign banks	78	11.1%	54	17.9%	132	13.2%
Local banks	467	66.7%	129	42.7%	596	59.5%
Both	147	21.0%	116	38.4%	263	26.2%
Don』t know / hard to say	8	1.1%	3	1.0%	11	1.1%
Total	700	100.0%	302	100.0%	1,002	100.0%
Missing	2		1		3

Table 24 [Q20] Then how satisfied are you with the services of these banks in Hong Kong? [Interviewers to probe intensity]

	SME		MME		Total
	Freq.	% (Base =688)	Freq.	% (Base =294)	Freq.	% (Base =982)
Very satisfied	81	11.8%	31	10.5%	112	11.4%
Quite satisfied	375	54.5%	180	61.2%	555	56.5%
Satisfied	456	66.3%	211	71.8%	667	67.9%
Half-half	178	25.9%	64	21.8%	242	24.6%
Not quite satisfied	29	4.2%	6	2.0%	35	3.6%
Not satisfied at all	9	1.3%	3	1.0%	12	1.2%
Not satisfied	38	5.5%	9	3.1%	47	4.8%
Don』t know / hard to say	16	2.3%	10	3.4%	26	2.6%
Total	688	100.0%	294	100.0%	982	100.0%
Missing	4		5		9