HKU POP releases popularity figures of CE and the Government and ratings of the best banks and financial services companiesBack
Press Release on November 27, 2018
| Detailed Findings (Rating of Chief Executive Carrie Lam) | (People's Satisfaction with the HKSAR Government) |
| Detailed Findings (People's Satisfaction with Current Political, Economic and livelihood conditions) |
| Detailed Findings (People's Trust in the HKSAR Government) |
| Detailed Findings (Ratings of the Best Banks and Financial Services) |
Special Announcements
1. From July 2017, apart from sampling landline numbers to conduct opinion surveys, the Public Opinion Programme (POP) of The University of Hong Kong has also added mobile numbers to the sampling frame. After three months of testing, in October 2017, POP formalized the use of mixed samples as its standard for regular opinion surveys using a landline and mobile sample ratio of 4 to 1. Starting from April 2018, POP further increased the proportion of mobile sample, which the landline and mobile sample ratio became 2 to 1. The figures released today by POP have already incorporated landline and mobile samples.
2. In September 2017, POP started to use “effective response rate” to report surveys’ contact information. In July 2018, POP further revised the calculation of effective response rate. Thus, the response rates before and after the change cannot be directly compared.
3. To facilitate academic study and rational discussion, POP today released via the “HKU POP SITE” (http://hkupop.pori.hk) the raw data and related respondents’ demographics of the latest rating survey of CE Carrie Lam, together with those of regular rating surveys of former CEs CH Tung, Donald Tsang and CY Leung released earlier, for public examination. Please follow normal academic standards when using or citing such data.
Abstract
POP interviewed 1,000 Hong Kong people between 15 and 19 November 2018 by means of a random telephone survey conducted by real interviewers. Our latest survey shows that the popularity figures of CE Carrie Lam have not changed much since two weeks ago. Her latest popularity rating is 50.2 marks, approval rate 40%, disapproval rate 44%, giving a net popularity of negative 4 percentage points. Indepth analysis shows that the younger and the more educated the respondents, the more critical they are of Carrie Lam as CE in terms of both support rate and rating. As for the SAR Government, its popularity has not changed much since a month ago. Its satisfaction rate now stands at 35%, dissatisfaction rate 46%, giving a net satisfaction rate of negative 11 percentage points. As for people’s trust in the government, the trust rate now stands at 45%, distrust rate 39%, giving a net trust of positive 6 percentage points. As for the society’s appraisals, among economic, livelihood and political conditions, people remain to be least satisfied with the current political condition. People’s net satisfaction of the three conditions are all negative, they are negative 2, negative 28 and negative 39 percentage points respectively. The maximum sampling error of all percentage figures is +/-4 percentage points at 95% confidence level, while the sampling error of rating figures and net values need another calculation. The response rate of the survey is 68%.
As for the best banks and financial services companies, POP conducted a two-stage survey in November and the results show that the most well-known bank was HSBC. Results of rating survey, however, show that Hang Seng Bank has the best CSR reputation in the sector, scoring 64.5 marks, followed by HSBC and Bank of China, with 62.9 and 59.3 marks respectively. The sampling errors of rating figures are no greater than +/-1.9 marks at 95% confidence level. The response rates of the two rating surveys are 59% and 68% respectively.
Points to note:
[1] The address of the “HKU POP SITE” is http://hkupop.pori.hk, journalists can check out the details of the survey there.
[2] Because of sampling errors in conducting the survey(s) and the rounding procedures in processing the data, the figures cannot be too precise, and the totals may not be completely accurate. Therefore, when quoting percentages of the survey(s), journalists should refrain from reporting decimal places, but when quoting the rating figures, one decimal place can be used.
[3] The data of this survey is collected by means of random telephone interviews conducted by real interviewers, not by any interactive voice system (IVS). If a research organization uses “computerized random telephone survey” to camouflage its IVS operation, it should be considered unprofessional.
Popularity of CE and the Government
[4] The sample size of this survey is 1,000 successful interviews, not 1,000 x 67.9% response rate. In the past, many media made this mistake.
[5] “95% confidence level” means that if we were to repeat a certain survey 100 times, using the same questions each time but with different random samples, we would expect 95 times getting a figure within the error margins specified. When quoting these figures, journalists can state “sampling error of ratings not more than +/-1.8 and sampling error of percentages not more than +/-4%, sampling error of net values not more than +/-8% at 95% confidence level”.
Ratings of the Best Banks and Financial Services Companies
[6] The sample size of the first stage naming survey is 1,002 successful interviews, not 1,002 x 58.9% response rate, while that of the second stage rating survey is 1,000 successful interviews, not 1,000 x 67.9% response rate. In the past, many media made this mistake.
[7] “95% confidence level” means that if we were to repeat a certain survey 100 times, using the same questions each time but with different random samples, we would expect 95 times getting a figure within the error margins specified. When quoting these figures, journalists can state “sampling errors of ratings not more than +/-1.9 at 95% confidence level”.
I. Popularity of CE and the Government
Latest Figures
From July 2017, POP enhanced the previous weighting method that has been used for quite a few years. Apart from age, gender and education, economic activity group is now also taken into account when adjusting data. The latest figures released today have been rim-weighted according to figures provided by the Census and Statistics Department. The gender-age distribution of the Hong Kong population came from “Mid-year population for 2017”, while the educational attainment (highest level attended) distribution and economic activity status distribution came from “Women and Men in Hong Kong - Key Statistics (2018 Edition)”. In the past, the mobile sample would be rim-weighted according to the basic Public Sentiment Index (PSI) figures collected in the landline sample. In July 2018, POP further refined the weighting method. The landline sample and the mobile sample would no longer be processed separately. The mobile sample would also no longer be adjusted using the basic PSI figures collected in the landline sample. The overall effect is that the importance of the mobile sample would be increased. Herewith the contact information for the latest survey:
|
Date of survey |
Sample size |
Effective response rate |
Maximum sampling error
|
|
15-19/11/2018 |
1,000 |
67.9% |
+/-3% |
[8] Errors are calculated at 95% confidence level using full sample size. “95% confidence level” means that if we were to repeat a certain survey 100 times, using the same questions each time but with different random samples, we would expect 95 times getting a figure within the error margins specified. Questions using only sub-samples would have bigger sampling error. Sampling errors of ratings are calculated according to the distribution of the scores collected.
Recent popularity figures of CE Carrie Lam and the HKSAR Government are summarized as follows:
|
Date of survey |
18-20/9/18 |
2-4/10/18 |
10/10/18 [9] |
22-24/10/18 |
1-6/11/18 |
15-19/11/18 |
Latest change |
|
Sample size |
1,002 |
1,002 |
584 |
1,006 |
1,002 |
1,000 |
-- |
|
Effective response rate |
55.6% |
46.8% |
65.9% |
63.4% |
58.9% |
67.9% |
-- |
|
Finding |
Finding |
Finding |
Finding |
Finding |
Finding |
Finding & error[10] |
-- |
|
Rating of CE Carrie Lam |
50.8[11] |
52.3 |
47.6[11] |
51.7[11] |
52.3 |
50.2+/-1.8 |
-2.0 |
|
Vote of confidence in CE Carrie Lam |
40%[11] |
44% |
37%[11] |
41% |
40% |
40+/-3% |
-- |
|
Vote of no confidence in CE Carrie Lam |
45%[11] |
40%[11] |
48%[11] |
42%[11] |
45% |
44+/-3% |
-1% |
|
Net approval rate |
-4%[11] |
4%[11] |
-10%[11] |
-1% |
-5% |
-4+/-6% |
+1% |
[9] This survey was the Policy Address instant poll.
[10] All error figures in the table are calculated at 95% confidence level. “95% confidence level” means that if we were to repeat a certain survey 100 times, using the same questions each time but with different random samples, we would expect 95 times getting a figure within the error margins specified. Media can state “sampling error of rating not more than +/-1.8, sampling error of percentages not more than +/-3%, sampling error of net values not more than +/-6% at 95% confidence level” when quoting the above figures. The error margin of previous survey can be found at the POP Site.
[11] Such changes have gone beyond the sampling errors at the 95% confidence level, meaning that they are statistically significant prima facie. However, whether numerical differences are statistically significant is not the same as whether they are practically useful or meaningful, and different weighting methods could have been applied in different surveys.
The latest survey showed that CE Carrie Lam scored 50.2 marks, and 40% supported her as CE, her net approval rate is negative 4 percentage points.
Recent popularity figures of the HKSAR Government as well as people’s appraisal of society's conditions are summarized as follows:
|
Date of survey |
3-5/7/18 |
18-23/7/18 |
20-22/8/18 |
18-20/9/18 |
22-24/10/18 |
15-19/11/18 |
Latest change |
|
Sample size |
1,001 |
1,002 |
1,022 |
1,002 |
1,006 |
1,000 |
-- |
|
Effective response rate |
49.5% |
49.0% |
53.0% |
55.6% |
63.4% |
67.9% |
-- |
|
Finding |
Finding |
Finding |
Finding |
Finding |
Finding |
Finding & error[12] |
-- |
|
Satisfaction rate of SARG performance[13] |
39% |
32%[14] |
37% |
37% |
37% |
35+/-4% |
-2% |
|
Dissatisfaction rate of SARG performance[13] |
39% |
43% |
40% |
45% |
42% |
46+/-4% |
+4% |
|
Net satisfaction rate |
0% |
-11%[14] [15] |
-3% |
-8% |
-4% |
-11+/-8% |
-7% |
|
Mean value[13] |
2.9 (Base=567) |
2.7[14] [15] (Base=582) |
2.8 (Base=541) |
2.8 (Base=597) |
2.8 (Base=529) |
2.7+/-0.1 (Base=521) |
-0.1 |
|
Current economic condition:
|
43% |
-- |
40% |
40% |
33%[14] |
37+/-3% |
+4%[14] |
|
Current economic condition:
|
33% |
-- |
33% |
37%[14] |
42%[14] |
39+/-3% |
-3% |
|
Net satisfaction rate |
10% |
-- |
7% |
2% |
-9%[14] |
-2+/-6% |
+7% |
|
Mean value[13] |
3.1 (Base=987) |
-- |
3.0 (Base=998) |
2.9 (Base=975) |
2.8[14] (Base=967) |
2.9+/-0.1 (Base=972) |
+0.1 |
|
Current livelihood condition:
|
31% |
-- |
29% |
30% |
27% |
25+/-3% |
-2% |
|
Current livelihood condition:
|
48% |
-- |
51% |
50% |
52% |
53+/-3% |
+1% |
|
Net satisfaction rate |
-16% |
-- |
-23% |
-20% |
-25% |
-28+/-5% |
-3% |
|
Mean value[13] |
2.7 (Base=992) |
-- |
2.6 (Base=1,006) |
2.6 (Base=986) |
2.6 (Base=984) |
2.5+/-0.1 (Base=983) |
-0.1 |
|
Current political condition:
|
19% |
-- |
16% |
21%[14] |
18% |
19+/-3% |
+1% |
|
Current political condition:
|
61% |
-- |
63% |
57%[14] |
59% |
58+/-3% |
-1% |
|
Net satisfaction rate |
-42% |
-- |
-47% |
-37%[14] |
-41% |
-39+/-5% |
+2% |
|
Mean value[13] |
2.3 (Base=948) |
-- |
2.2 (Base=965) |
2.3[14] (Base=914) |
2.2 (Base=910) |
2.2+/-0.1 (Base=905) |
-- |
[12] All error figures in the table are calculated at 95% confidence level. “95% confidence level” means that if we were to repeat a certain survey 100 times, using the same questions each time but with different random samples, we would expect 95 times getting a figure within the error margins specified. Media can state “sampling error of percentages not more than +/-4%, sampling error of net values not more than +/-8% at 95% confidence level” when quoting the above figures. The error margin of previous survey can be found at the POP Site.
[13] Collapsed from a 5-point scale. The mean value is calculated by quantifying all individual responses into 1, 2, 3, 4, 5 marks according to their degree of positive level, where 1 is the lowest and 5 the highest, and then calculate the sample mean. Since October 2018, POP started to conduct tests on the wordings used in different rating scales. Figures in the table are the combined results. Please visit the POP Site for details. The question on the satisfaction of SARG performance only uses sub-samples of the tracking surveys concerned. The sub-sample size for this survey is 528.
[14] Such changes have gone beyond the sampling errors at the 95% confidence level, meaning that they are statistically significant prima facie. However, whether numerical differences are statistically significant is not the same as whether they are practically useful or meaningful, and different weighting methods could have been applied in different surveys.
[15] Such changes have gone beyond the sampling errors at the 95% confidence level because of a change in the weighting method. If the new weighting method was used on the previous dataset, the changes would not have gone beyond the sampling errors.
Regarding people’s appraisal of the overall performance of the HKSAR Government, the latest figures revealed that 35% were satisfied, whereas 46% were dissatisfied, thus net satisfaction stands at negative 11 percentage points. The mean score is 2.7, meaning between “half-half” and “quite dissatisfied” in general. As for people’s satisfaction with the current economic, livelihood and political conditions, the latest satisfaction rates were 37%, 25% and 19% respectively, while their net satisfaction rates in these conditions were negative 2, negative 28 and negative 39 percentage points. The mean scores of the economic, livelihood and political conditions were 2.9, 2.5 and 2.2, meaning between “half-half” and “quite dissatisfied” in general.
Recent figures regarding people’s trust in the HKSAR Government are summarized as follows:
|
Date of survey |
4-7/6/18 |
14-21/6/18 |
3-5/7/18 |
18-23/7/18 |
3-6/9/18 |
15-19/11/18 |
Latest change |
|
Sample size |
1,001 |
1,000 |
1,001 |
1,002 |
1,030 |
1,000 |
-- |
|
Effective response rate* |
56.3% |
59.6% |
49.5% |
49.0% |
50.4% |
67.9% |
-- |
|
Finding |
Finding |
Finding |
Finding |
Finding |
Finding |
Finding & error[16] |
-- |
|
Trust in HKSAR Government[17 ] |
49%[18] |
51% |
45%[18] |
46% |
51% |
45+/-4% |
-6%[18] |
|
Distrust in HKSAR Government[17 ] |
36%[18] |
35% |
36% |
37% |
36% |
39+/-4% |
+3% |
|
Net trust |
13%[18] |
16% |
9% |
9% |
15% |
6+/-8% |
-9% |
|
Mean value[17] |
3.1[18] (Base=616) |
3.1 (Base=618) |
3.0 (Base=562) |
3.0 (Base=583) |
3.1 (Base=507) |
3.0+/-0.1 (Base=550) |
-0.1 |
* In July 2018, POP revised the calculation of effective response rate. Thus, the response rates before and after the change cannot be directly compared.
[16] All error figures in the table are calculated at 95% confidence level. “95% confidence level” means that if we were to repeat a certain survey 100 times, using the same questions each time but with different random samples, we would expect 95 times getting a figure within the error margins specified. Media can state “sampling error of percentages not more than +/-4%, sampling error of net values not more than +/-8% at 95% confidence level” when quoting the above figures. The error margin of previous survey can be found at the POP Site.
[17] Collapsed from a 5-point scale. The mean value is calculated by quantifying all individual responses into 1, 2, 3, 4, 5 marks according to their degree of positive level, where 1 is the lowest and 5 the highest, and then calculate the sample mean. Since October 2018, POP started to conduct tests on the wordings used in different rating scales. Figures in the table are the combined results. Please visit the POP Site for details. The question on the trust in HKSAR Government only uses sub-samples of the tracking surveys concerned. The sub-sample size for this survey is 553.
[18] Such changes have gone beyond the sampling errors at the 95% confidence level, meaning that they are statistically significant prima facie. However, whether numerical differences are statistically significant is not the same as whether they are practically useful or meaningful, and different weighting methods could have been applied in different surveys.
Regarding people’s trust in the HKSAR Government, 45% of the respondents expressed trust. The net trust value is positive 6 percentage points, while the mean score is 3.0, which is close to “half-half”.
Indepth Analysis
In the survey, we also asked respondents for their age and education attainment. If they were reluctant to give their exact age, they could give us a range. Herewith further analysis of the support rating and support rate of Carrie Lam as Chief Executive by respondents’ age and education attainment, with sub-sample size placed in brackets:
|
Date of survey: 15-19/11/2018 |
18-29 |
30-49 |
50 or above |
Overall sample |
|
|
Rating of CE Carrie Lam[19 ] |
33.3+/-3.9
|
49.4+/-3.2
|
56.6+/-2.5
|
50.2+/-1.9
|
|
|
Support / Oppose Carrie Lam as CE[ 19] |
Support |
11+/-5%
|
41+/-5%
|
50+/-5%
|
40+/-3%
|
|
Oppose |
80+/-6%
|
44+/-5%
|
32+/-4%
|
44+/-3%
|
|
|
Don’t know / Hard to say |
8+/-4%
|
15+/-4%
|
19+/-4%
|
16+/-2%
|
|
|
Total |
100%
|
100%
|
100%
|
100%
|
|
[19] Differences among sub-groups are tested to be statistically significant at 99% confidence level.
|
Date of survey: 15-19/11/2018 |
Primary or below |
Secondary |
Tertiary or above |
Overall sample |
|
|
Rating of CE Carrie Lam[20 ] |
58.8+/-4.0
|
51.9+/-2.7
|
43.5+/-3.2
|
50.3+/-1.9
|
|
|
Support / Oppose Carrie Lam as CE[ 20] |
Support |
53+/-7%
|
43+/-5%
|
29+/-5%
|
40+/-3%
|
|
Oppose |
26+/-6%
|
39+/-5%
|
62+/-5%
|
44+/-3%
|
|
|
Don’t know / Hard to say |
21+/-6%
|
18+/-4%
|
9+/-3%
|
16+/-2%
|
|
|
Total |
100%
|
100%
|
100%
|
100%
|
|
[20] Differences among sub-groups are tested to be statistically significant at 99% confidence level.
Opinion Daily
In January 2007, POP opened a feature page called “Opinion Daily” at the “POP Site”, to record significant events and selected polling figures on a day-to-day basis, in order to let readers judge by themselves the reasons for the ups and downs of different opinion figures. In July 2007, POP collaborated with Wisers Information Limited whereby Wisers supplies to POP each day starting from July 24, a record of significant events of that day, according to the research method designed by POP. These daily entries would be uploaded to “Opinion Daily” as soon as they are verified by POP.
For some of the polling items covered in this press release, the previous survey was conducted from 22 to 24 October, 2018 while this survey was conducted from 15 to 19 November, 2018. During this period, herewith the significant events selected from counting newspaper headlines and commentaries on a daily basis and covered by at least 25% of the local newspaper articles. Readers can make their own judgment if these significant events have any impacts to different polling figures.
|
19/11/18 |
The trial of nine protesters of the Occupy Central accused of causing public nuisance starts today. |
|
19/11/18 |
Commission on Poverty announces 1.37 million people in Hong Kong are living in poverty, which reaches a 9-year high. |
|
12/11/18 |
Carrie Lam leads a delegation to visit Beijing and meets Xi Jinping. |
|
10/11/18 |
Some tours that visit Hong Kong via the Hong Kong-Zhuhai-Macao Bridge are suspected to have violated regulations. |
|
2/11/18 |
China-US trade war cools down. |
|
1/11/18 |
The Public Transport Fare Subsidy Scheme will be implemented next year. |
|
31/10/18 |
The Environment Bureau will introduce the Charging for Municipal Solid Waste Bill into the Legislative Council soon. |
|
25/10/18 |
Cathay Pacific leaks personal data of 9.4 million people. |
|
24/10/18 |
The Hong Kong-Zhuhai-Macao Bridge officially commences operation. |
II. Ratings of the Best Banks and Financial Services Companies
In 2008, HKUPOP initiated a tracking survey series on Corporate Social Responsibility, aiming to gauge the public image of different commercial organizations in order to encourage them to become ethical companies and select the best corporations. There are a total of six modules under this survey series, namely, 1) Public Transportation, 2) Telecommunication, 3) Banks and Financial Services, 4) Real Estate and Property Development, 5) Retail, and 6) Fast Food Restaurant. From January to December 2015, the survey was sponsored by Metro Broadcast Corporation Ltd and branded as “Metro CSR Index”. Results were released every month in the website of Metro Radio.
At the beginning, these surveys were conducted once every three months, with two different modules each time. From July 2017, the frequency was changed to once every six months, with one module only for each survey. From July 2018, the frequency was further changed to once every year, with one module only for each survey. The surveys were conducted in two stages. In the first stage, respondents were requested to nominate, unprompted, at most 5 corporations that they can think of. POP would then select from this list of unprompted nominees the 3 most frequently cited names for the next stage survey. During the second stage survey, respondents would be asked to rate the CSR performance for each of the shortlisted corporations using a 0-100 scale. 0 indicates extremely poor performance, 100 indicates extremely good performance, and 50 means half-half.
Latest Figures
From July 2017, POP enhanced the previous weighting method that has been used for quite a few years. Apart from age, gender and education, economic activity group is now also taken into account when adjusting data. The latest figures released today have been rim-weighted according to figures provided by the Census and Statistics Department. The gender-age distribution of the Hong Kong population came from “Mid-year population for 2017”, while the educational attainment (highest level attended) distribution and economic activity status distribution came from “Women and Men in Hong Kong - Key Statistics (2018 Edition)”. In the past, the mobile sample would be rim-weighted according to the basic Public Sentiment Index (PSI) figures collected in the landline sample. In July 2018, POP further refined the weighting method. The landline sample and the mobile sample would no longer be processed separately. The mobile sample would also no longer be adjusted using the basic PSI figures collected in the landline sample. The overall effect is that the importance of the mobile sample would be increased. Herewith the contact information for the latest survey:
|
Date of survey |
Sample size |
Effective response rate |
Maximum sampling error[21] |
|
1-6/11/2018 (Naming survey) |
1,002 |
58.9% |
+/-3% |
|
15-19/11/2018 (Rating survey) |
1,000 |
67.9% |
+/-1.9 |
[21] Errors are calculated at 95% confidence level using full sample size. “95% confidence level” means that if we were to repeat a certain survey 100 times, using the same questions each time but with different random samples, we would expect 95 times getting a figure within the error margins specified. Questions using only sub-samples would have bigger sampling error. Sampling errors of ratings are calculated according to the distribution of the scores collected.
The research design of our “Best Corporation” rating survey has been explained in detail under “Survey Method” in our corresponding web page. The corporations being rated in our latest survey were those which obtained highest unprompted mentions in our first stage naming survey conducted in early November 2018. In the survey, respondents could name up to 5 local banks and financial services companies which they knew best. The top three corporations mentioned most frequently in the sector were: HSBC, Bank of China and Hang Seng Bank. These corporations then entered into the second stage rating survey conducted in the same month, respondents were asked to rate each short-listed corporations using a 0-100 scale. 0 indicates extremely poor performance, 100 indicates extremely good performance, and 50 means half-half.
Recent ratings of the best banks and financial services companies are summarized as follows:
|
Date of survey |
16-18/5/17 |
12-13/9/17 |
5-6/3/18 |
15-19/11/18 |
Latest change |
|
|
Sample size |
521 |
621[22] |
501 |
1,000 |
-- |
|
|
Response rate* |
69.9% |
68.8% |
57.7% |
67.9% |
-- |
|
|
Finding |
Finding |
Finding |
Finding |
Finding & error [23] |
Recognition rate |
-- |
|
Hang Seng Bank |
67.5{1}[24] |
63.0{1}[24] |
62.8{1} |
64.5+/-1.7 {1} |
88.1% |
+1.8 |
|
HSBC |
63.0{2}[24] |
61.2{2}[24] |
60.6{2} |
62.9+/-1.7 {2} |
90.9% |
+2.3 |
|
Bank of China |
61.2{3}[24] |
56.1{3}[24] |
57.4{3} |
59.3+/-1.9 {3} |
88.0% |
+2.0 |
* “Overall response rate” was used before September 2017, thereafter, “effective response rate” was used. In July 2018, POP revised the calculation of effective response rate. Thus, the response rates before and after the change cannot be directly compared.
[22] The mobile sample was not included when survey results were released. The figures in the table above have been updated to reflect the results based on the combined landline and mobile sample. However, whether changes have gone beyond sampling errors is still determined based on the figures in the first release.
[23] All error figures in the table are calculated at 95% confidence level. “95% confidence level” means that if we were to repeat a certain survey 100 times, using the same questions each time but with different random samples, we would expect 95 times getting a figure within the error margins specified. Media can state “sampling error of various ratings not more than +/-1.9 at 95% confidence level” when quoting the above figures. Numbers in square brackets { } indicates rankings. The error margin of previous survey can be found at the POP Site.
[24] Such changes have gone beyond the sampling errors at the 95% confidence level, meaning that they are statistically significant prima facie. However, whether numerical differences are statistically significant is not the same as whether they are practically useful or meaningful, and different weighting methods could have been applied in different surveys.
Our latest survey showed that Hang Seng Bank was considered as having the best CSR reputation among local banks and financial services companies, scored 64.5 marks, while HSBC and Bank of China scored 62.9 and 59.3 marks respectively.
Commentary
Note: The following commentary was written by Senior Data Analyst of POP, Edward Tai.
Our latest survey shows that the popularity figures of CE Carrie Lam have not changed much since two weeks ago. Her latest popularity rating is 50.2 marks, approval rate 40%, disapproval rate 44%, giving a net popularity of negative 4 percentage points. Indepth analysis shows that the younger and the more educated the respondents, the more critical they are of Carrie Lam as CE in terms of both support rate and rating.
As for the SAR Government, its popularity has not changed much since a month ago. Its satisfaction rate now stands at 35%, dissatisfaction rate 46%, giving a net satisfaction rate of negative 11 percentage points. As for people’s trust in the government, the trust rate now stands at 45%, distrust rate 39%, giving a net trust of positive 6 percentage points. As for the society’s appraisals, among economic, livelihood and political conditions, people remain to be least satisfied with the current political condition. People’s net satisfaction of the three conditions are all negative, they are negative 2, negative 28 and negative 39 percentage points respectively. As for the reasons affecting the ups and downs of these figures, we leave it to our readers to form their own judgment using detailed records displayed in our “Opinion Daily”.
As for the best banks and financial services companies, our survey conducted in November shows that the most well-known bank was HSBC. Results of rating survey, however, show that Hang Seng Bank has the best CSR reputation in the sector, scoring 64.5 marks, followed by HSBC and Bank of China, with 62.9 and 59.3 marks respectively.
Future Release (Tentative)
