HKU POP releases the latest ratings of the Best Retail Corporations and Top 10 Legislative CouncillorsBack
Press Release on November 21, 2017
| Detailed Findings Rating of Top Ten Legislative Councillors|The Best Retail Corporations|
Special Announcements
1. Along with the 20th anniversary of the establishment of SAR, the Public Opinion Programme (POP) of The University of Hong Kong starts to regularly announce the “best corporations” in terms of “corporate social responsibility” ratings from July 2017, highlighting 18 business corporations from six major sectors. Such surveys began in 2008 and cover industries of public transportation, telecommunication, banks and financial services, real estate and property development, retail and fast food restaurants. It aims to gauge the public image of different commercial organizations in order to encourage them to become ethical companies. The rating figures released by POP today on the best retail corporations are one of the “Best Corporations” survey series.
2. From July 2017, apart from sampling landline numbers to conduct opinion surveys, POP has also added mobile numbers to the sampling frame. After three months of testing, in October 2017, POP formalized the use of mixed samples as its standard for regular opinion surveys. The figures released today by POP have already incorporated landline and mobile samples, while “effective response rate” is continued to be used to describe the survey’s contact information. As for the weighting method, a two-step protocol is used. First, both the landline and mobile samples have been rim-weighted according to provisional figures obtained from the Census and Statistics Department regarding the gender-age distribution of the Hong Kong population in 2016 year-end, and the educational attainment (highest level attended) distribution as well as economic activity status distribution collected in the 2011 Census. After that, the mobile sample was rim-weighted according to the basic Public Sentiment Index (PSI) figures collected in the landline sample, and then mixed together to produce the final results. This weighting method has proved to be feasible after three months of testing, but POP will continue to review and enhance it, and keep the public informed.
3. To facilitate academic study and rational discussion, POP has already released for public examination some time ago via the “HKU POP SITE” (http://hkupop.pori.hk) the raw data of regular rating surveys of current CE Carrie Lam, former CEs CH Tung, Donald Tsang and CY Leung, along with related demographics of respondents. Please follow normal academic standards when using or citing such data.
Abstract
POP conducted a two-stage survey in November on the “Best Retail Corporations”, and the results show that the most well-known retailer was ParknShop. Results of rating survey, however, show that 7-Eleven has the best CSR reputation in the sector, scoring 57.0 marks, followed by Wellcome and ParknShop, with 56.0 and 55.1 marks respectively. POP interviewed 501 and 504 Hong Kong people by means of random telephone surveys for the first stage naming survey and second stage rating survey respectively. The sampling errors of rating figures are no greater than +/-1.8 marks at 95% confidence level. The response rate of the rating survey is 56%.
As for the top 10 Legislative Councillors, POP conducted a double stage survey on the ratings of Legislative Councillors in November, by means of random telephone surveys conducted by real interviewers. The first survey conducted after the verdict of oaths invalidation of four Legislative Councillors shows that compared to four months ago, Michael Tien, Paul Tse and Priscilla Leung have replaced Lau Siu-lai, Leung Kwok-hung and Holden Chow to enter the “top 10” list. In terms of absolute ratings, out of the 7 Councillors in the “top 10” list who were also rated last time, 1 has gone up, 6 have gone down. Among them, the drops in Eddie Chu, James To and Tanya Chan’s ratings have gone beyond sampling errors, down by 5.7, 4.8 and 2.9 marks respectively. In terms of relative rankings, Michael Tien re-enters the list to rank first. Regina Ip continues to rank second. James To goes down two positions to rank third. Paul Tse enters the list for the first time in this term to rank fourth. Starry Lee goes up one position to rank fifth. Tanya Chan goes down two positions to rank sixth. Eddie Chu goes down four positions to rank seventh. Claudia Mo goes down three positions to rank eighth. Priscilla Leung re-enters the list to rank ninth. Chiang Lai-wan goes down two positions to rank tenth. It should be noted however that our list of “top 10” only includes LegCo members who are best known to the public, ranked according to their support ratings. Some of the other councillors may well have very high or low support ratings, but because they are not the most well-known councillors, they do not appear on the “top 10” list by design. The maximum sampling error of the ratings registered is +/-2.9 marks at 95% confidence level, while the response rate of the rating survey is 63%.
Points to note:
[1] The address of the “HKU POP SITE” is http://hkupop.pori.hk, journalists can check out the details of the survey there.
[2] Because of sampling errors in conducting the survey(s) and the rounding procedures in processing the data, the figures cannot be too precise, and the totals may not be completely accurate. Therefore, when quoting percentages of the survey(s), journalists should refrain from reporting decimal places, but when quoting the rating figures, one decimal place can be used.
[3] The data of this survey is collected by means of random telephone interviews conducted by real interviewers, not by any interactive voice system (IVS). If a research organization uses “computerized random telephone survey” to camouflage its IVS operation, it should be considered unprofessional.
Ratings of the Best Retail Corporations
[4] The sample size of the rating survey is 504 successful interviews, not 504 x 56.1% response rate. In the past, many media made this mistake.
[5] The maximum sampling errors of various ratings are not more than +/-1.8. “95% confidence level” means that if we were to repeat a certain survey 100 times, using the same questions each time but with different random samples, we would expect 95 times getting a figure within the error margins specified. When quoting these figures, journalists can state “sampling errors of various ratings not more than +/-1.8 at 95% confidence level”.
Ratings of Top 10 Legislative Councillors
[6] The sample size of the first stage naming survey is 504 successful interviews, not 504 x 56.1% response rate, while that of the second stage rating survey is 1,011 successful interviews, not 1,011 x 62.8% response rate. In the past, many media made this mistake.
[7] The maximum sampling errors of various ratings are not more than +/-2.9. “95% confidence level” means that if we were to repeat a certain survey 100 times, using the same questions each time but with different random samples, we would expect 95 times getting a figure within the error margins specified. When quoting these figures, journalists can state “sampling errors of various ratings not more than +/-2.9 at 95% confidence level”.
I. Ratings of the Best Retail Corporations
In 2008, HKUPOP initiated a tracking survey series on Corporate Social Responsibility, aiming to gauge the public image of different commercial organizations in order to encourage them to become ethical companies and select the best corporations. There are a total of six modules under this survey series, namely, 1) Public Transportation, 2) Telecommunication, 3) Banks and Financial Services, 4) Real Estate and Property Development, 5) Retail, and 6) Fast Food Restaurant. From January to December 2015, the survey was sponsored by Metro Broadcast Corporation Ltd and branded as “Metro CSR Index”. Results were released every month in the website of Metro Radio.
At the beginning, these surveys were conducted once every three months, with two different modules each time. From July 2017, the frequency was changed to once every six months, with one module only for each survey. The surveys were conducted in two stages. In the first stage, respondents were requested to nominate, unprompted, at most 5 corporations that they can think of. POP would then select from this list of unprompted nominees the 3 most frequently cited names for the next stage survey. During the second stage survey, respondents would be asked to rate the CSR performance for each of the shortlisted corporations using a 0-100 scale. 0 indicates extremely poor performance, 100 indicates extremely good performance, and 50 means half-half.
Latest Figures
From July 2017, POP enhanced the previous weighting method that has been used for quite a few years. Apart from age, gender and education, economic activity status is now also taken into account when adjusting data. The latest figures released today have been rim-weighted according to provisional figures obtained from the Census and Statistics Department regarding the gender-age distribution of the Hong Kong population in 2016 year-end, the educational attainment (highest level attended) distribution and the economic activity status distribution collected in the 2011 Census. The mobile sample has also been rim-weighted according to the basic Public Sentiment Index (PSI) figures collected in the landline sample. Herewith the contact information for the latest surveys of the best retail corporations under the Best Corporations series:
|
Date of survey |
Effective sample size |
Effective response rate |
Maximum sampling error[8] |
|
6-7/11/2017 (Naming survey) |
501 |
59.5% |
+/-4% |
|
8-9/11/2017 (Rating survey) |
504 |
56.1% |
+/-1.8 |
[8] Errors are calculated at 95% confidence level using full sample size. “95% confidence level” means that if we were to repeat a certain survey 100 times, using the same questions each time but with different random samples, we would expect 95 times getting a figure within the error margins specified.
The research design of our “Best Corporation” rating survey has been explained in detail under “Survey Method” in our corresponding web page. The corporations being rated in our latest survey were those which obtained highest unprompted mentions in our first stage naming survey conducted in November 2017. In the survey, respondents could name up to 5 local retail corporations which they knew best. The top three corporations mentioned most frequently in the sector were: ParknShop, Wellcome and 7-Eleven. These corporations then entered into the second stage rating survey conducted in the same month, respondents were asked to rate each short-listed corporations using a 0-100 scale. 0 indicates extremely poor performance, 100 indicates extremely good performance, and 50 means half-half.
Recent ratings of the best retail corporations are summarized as follows:
|
Date of survey |
12-14/12/2016 |
21-22/3/2017 |
7-8/6/2017 |
8-9/11/2017 |
Latest change |
|
|
Sample size |
516 |
512 |
505 |
504 |
-- |
|
|
Response rate* |
73.1% |
72.6% |
68.7% |
56.1% |
-- |
|
|
Latest finding |
Finding |
Finding |
Finding |
Finding & error [9] |
Recognition rate |
-- |
|
7-Eleven |
56.5{1}[10] |
56.3{3} |
54.4{1}[10] |
57.0+/-1.8{1} |
94.1% |
+2.6[10] |
|
Wellcome |
55.7{2}[10] |
58.0{1}[10] |
53.1{2}[10] |
56.0+/-1.7{2} |
96.4% |
+2.9[10] |
|
ParknShop |
54.2{3}[10] |
56.8{2}[10] |
51.8{3}[10] |
55.1+/-1.7{3} |
96.8% |
+3.3[10] |
* “Overall response rate” was used before September 2017, thereafter, “effective response rate” was used.
[9] All error figures in the table are calculated at 95% confidence level. “95% confidence level” means that if we were to repeat a certain survey 100 times, using the same questions each time but with different random samples, we would expect 95 times getting a figure within the error margins specified. Media can state “sampling error of various ratings not more than +/-1.8 at 95% confidence level” when quoting the above figures. Numbers in square brackets { } indicates rankings. The error margin of previous survey can be found at the POP Site.
[10] Such changes have gone beyond the sampling errors at the 95% confidence level, meaning that they are statistically significant prima facie. However, whether numerical differences are statistically significant is not the same as whether they are practically useful or meaningful, and different weighting methods could have been applied in different surveys.
Our latest survey showed that 7-Eleven was considered as having the best CSR reputation among local retail corporations, scored 57.0 marks, while Wellcome and ParknShop scored 56.0 and 55.1 marks respectively.
II. Ratings of Top 10 Legislative Councillors
Latest Figures
POP today releases on schedule via the “POP SITE” the latest popularity figures of the top ten Legislative Councillors. From July 2017, POP enhanced the previous weighting method that has been used for quite a few years. Apart from age, gender and education, economic activity status is now also taken into account when adjusting data. The latest figures released today have been rim-weighted according to provisional figures obtained from the Census and Statistics Department regarding the gender-age distribution of the Hong Kong population in 2016 year-end, the educational attainment (highest level attended) distribution and the economic activity status distribution collected in the 2011 Census. The mobile sample has also been rim-weighted according to the basic Public Sentiment Index (PSI) figures collected in the landline sample. Herewith the contact information for the latest surveys:
|
Date of survey |
Effective sample size |
Effective response rate |
Maximum sampling error[11] |
|
8-9/11/2017 (Naming survey) |
504 |
56.1% |
+/-4% |
|
14-16/11/2017 (Rating survey) |
1,011 |
62.8% |
+/-2.9 |
[11] Errors are calculated at 95% confidence level using full sample size. “95% confidence level” means that if we were to repeat a certain survey 100 times, using the same questions each time but with different random samples, we would expect 95 times getting a figure within the error margins specified.
The research design of our “Top 10 Legislative Councillors” has been explained in detail under “Survey Method” in our corresponding web page. The top councillors listed in our latest survey were all those who obtained the highest unprompted mentions in our first stage naming survey conducted from November 8 to 9. In that survey, respondents could name, unaided, up to 10 councillors whom they knew best. Starry Lee, Eddie Chu, Alvin Yeung, Ann Chiang and Claudia Mo were the top 5 councillors mentioned most frequently. Please refer to the relevant table for the rest of the list. Those 12 who were named most frequently then entered into the second stage rating survey. During the second stage rating survey conducted from November 14 to 16, respondents were asked to rate each legislator in turn using a 0-100 scale, where 0 indicates absolutely no support, 100 indicates absolute support, and 50 means half-half. After calculation, the bottom 2 legislators in terms of recognition rate were dropped; the remaining 10 were then ranked according to their support ratings attained to become the top 10 Legislative Councillors. For easy reference, the POP Site has already displayed the results of all naming surveys conducted since the year 1998. Recent ratings of top 10 Legislative Councillors are summarized below:
|
Date of survey |
16-20/1/2017 |
10-12/4/2017 |
10-13/7/2017 |
14-16/11/2017 |
Latest change |
|
|
Sample base[12] |
557-664 |
509-701 |
431-569 |
525-707 |
-- |
|
|
Response rate* |
69.2% |
72.3% |
72.0% |
62.8% |
-- |
|
|
Latest finding |
Finding |
Finding |
Finding |
Finding & error[13] |
Recognition rate |
-- |
|
Michael Tien |
-- |
56.1{1} |
-- |
57.3+/-1.7{1} |
93.5% |
-- |
|
Regina Ip |
45.7{5}[14] |
48.5{4}[14] |
53.0{2}[14] |
52.7+/-1.9{2} |
95.3% |
-0.3 |
|
James To |
53.9{1}[14] |
51.8{3} |
56.2{1}[14] |
51.4+/-1.7{3} |
90.1% |
-4.8[14] |
|
Paul Tse |
-- |
-- |
-- |
48.5+/-1.7{4} |
90.5% |
-- |
|
Starry Lee |
44.9{6}[14] |
44.5{7} |
46.3{6} |
48.4+/-2.5{5} |
87.8% |
+2.1 |
|
Tanya Chan |
47.7{3} |
46.6{6} |
49.8{4}[14] |
46.9+/-2.4{6} |
88.4% |
-2.9[14] |
|
Eddie Chu |
53.3{2}[14] |
52.5{2} |
52.0{3} |
46.3+/-2.6{7} |
86.1% |
-5.7[14] |
|
Claudia Mo |
46.4{4} |
47.9{5} |
47.1{5} |
44.6+/-2.5{8} |
89.5% |
-2.5 |
|
Priscilla Leung |
-- |
41.6[15] |
-- |
43.2+/-2.4{9} |
82.6% |
-- |
|
Chiang Lai-wan |
37.1{9} |
38.2{8} |
41.6{8}[14] |
40.0+/-2.4{10} |
86.1% |
-1.6 |
|
Alvin Yeung |
55.1[15] |
55.1[15] |
53.2[15] |
52.7+/-2.6[15] |
73.3% |
-0.5 |
|
Elizabeth Quat |
-- |
-- |
-- |
38.4+/-2.9[15] |
62.6% |
-- |
|
Lau Siu-lai |
36.9{10}[14] |
37.4{9} |
41.6{7}[14] |
--[16] |
-- |
-- |
|
Leung Kwok-hung |
38.9{8} |
36.5{10} |
37.5{9} |
--[16] |
-- |
-- |
|
Holden Chow |
-- |
-- |
36.6{10} |
-- |
-- |
-- |
|
Nathan Law |
39.0{7}[14] |
-- |
42.5[15] |
--[16] |
-- |
-- |
|
Edward Yiu |
42.2[15] |
-- |
-- |
--[16] |
-- |
-- |
* “Overall response rate” was used before September 2017, thereafter, “effective response rate” was used.
[12] Starting from 2011, these questions only use sub-samples of the tracking surveys concerned, with variable sub-sample size for each question. In latest survey, the sub-sample size of the questions varies between 525 and 707, and its effect has already been reflected in the sampling errors.
[13] All error figures in the table are calculated at 95% confidence level. “95% confidence level” means that if we were to repeat a certain survey 100 times, using the same questions each time but with different random samples, we would expect 95 times getting a figure within the error margins specified. Media can state “sampling error of various ratings not more than +/-2.9 at 95% confidence level” when quoting the above figures. Numbers in square brackets { } indicates rankings. The error margin of previous survey can be found at the POP Site.
[14] Such changes have gone beyond the sampling errors at the 95% confidence level, meaning that they are statistically significant prima facie. However, whether numerical differences are statistically significant is not the same as whether they are practically useful or meaningful, and different weighting methods could have been applied in different surveys.
[15] Ratings with recognition rates not reaching top 10 in the rating stage of survey are not counted.
[16] Not a Legislative Councillor during the survey period.
The latest survey showed that Michael Tien was the most popularly supported councillor attaining 57.3 marks. Regina Ip and James To ranked the 2nd and 3rd with 52.7 and 51.4 marks correspondingly. The 4th to 7th ranks went to Paul Tse, Starry Lee, Tanya Chan and Eddie Chu who attained 48.5, 48.4, 46.9 and 46.3 marks respectively. Claudia Mo, Priscilla Leung and Chiang Lai-wan ranked the 8th to 10th, attaining 44.6, 43.2 and 40.0 marks respectively. The mean score obtained by the top 5 councillors was 51.6 marks, while that for the top 10 was 47.9 marks. For this latest survey, Alvin Yeung and Elizabeth Quat obtained support ratings of 52.7 and 38.4 marks respectively, but they were dropped due to their relatively low recognition rates. The overall ratings ranked according to results obtained over the past four surveys are tabulated as follows:
|
Date of survey |
16-20/1/17 |
10-12/4/17 |
10-13/7/17 |
14-16/11/17 |
No. of times on top 10 |
Average rating [17] |
Overall ranking [18] |
|
James To |
53.9 |
51.8 |
56.2 |
51.4 |
4 |
53.3 |
1 |
|
Eddie Chu |
53.3 |
52.5 |
52.0 |
46.3 |
4 |
51.0 |
2 |
|
Regina Ip |
45.7 |
48.5 |
53.0 |
52.7 |
4 |
50.0 |
3 |
|
Tanya Chan |
47.7 |
46.6 |
49.8 |
46.9 |
4 |
47.8 |
4 |
|
Claudia Mo |
46.4 |
47.9 |
47.1 |
44.6 |
4 |
46.5 |
5 |
|
Starry Lee |
44.9 |
44.5 |
46.3 |
48.4 |
4 |
46.0 |
6 |
|
Chiang Lai-wan |
37.1 |
38.2 |
41.6 |
40.0 |
4 |
39.2 |
7 |
|
Lau Siu-lai |
36.9 |
37.4 |
41.6 |
--[19] |
3 |
38.6 |
8 |
|
Leung Kwok-hung |
38.9 |
36.5 |
37.5 |
--[19] |
3 |
37.6 |
9 |
|
Michael Tien |
-- |
56.1 |
-- |
57.3 |
2 |
56.7 |
10 |
|
Paul Tse |
-- |
-- |
-- |
48.5 |
1 |
48.5 |
11 |
|
Priscilla Leung |
-- |
-- |
-- |
43.2 |
1 |
43.2 |
12 |
|
Nathan Law |
39.0 |
-- |
-- |
--[19] |
1 |
39.0 |
13 |
|
Holden Chow |
-- |
-- |
36.6 |
-- |
1 |
36.6 |
14 |
[17] “Average rating” is the average of all ratings obtained by Legislative Councillors over the past four surveys.
[18] “Overall ranking” is first determined by their number of times on top 10, and then their average ratings.
[19] Not a Legislative Councillor during the survey period.
The overall rankings in the past four surveys showed that seven Legislative Councillors have been on the list for four times. They are James To at the top rank achieving an average rating of 53.3 marks, Eddie Chu, Regina Ip, Tanya Chan, Claudia Mo, Starry Lee and Chiang Lai-wan who ranked the 2nd to 7th and attained 51.0, 50.0, 47.8, 46.5, 46.0 and 39.2 marks correspondingly. Lau Siu-lai and Leung Kwok-hung have been on the list for three times and ranked the 8th and 9th, with 38.6 and 37.6 marks correspondingly. Michael Tien has been on the list twice and ranked the 10th with 56.7 marks. Paul Tse, Priscilla Leung, Nathan Law and Holden Chow have been on the list once and ranked the 11th to 14th, with 48.5, 43.2, 39.0 and 36.6 marks correspondingly.
Opinion Daily
In January 2007, POP opened a feature page called “Opinion Daily” at the “POP Site”, to record significant events and selected polling figures on a day-to-day basis, in order to let readers judge by themselves the reasons for the ups and downs of different opinion figures. In July 2007, POP collaborated with Wisers Information Limited whereby Wisers supplies to POP each day starting from July 24, a record of significant events of that day, according to the research method designed by POP. These daily entries would be uploaded to “Opinion Daily” as soon as they are verified by POP.
For the polling items covered in this press release, the previous survey was conducted from July 10 to 13, 2017, while this survey was conducted from November 14 to 16, 2017. In between these two surveys, herewith the significant events selected from counting newspaper headlines and commentaries on a daily basis and covered by at least 25% of the local newspaper articles. Readers can make their own judgment if these significant events have any impacts to different polling figures.
|
16/11/17 |
Basic Law Committee Chairman Li Fei delivers speech at the Basic Law Seminar in Hong Kong. |
|
4/11/17 |
The National People’s Congress Standing Committee passes decisions to include the national anthem law in Annex III of the Hong Kong Basic Law. |
|
31/10/17 |
Carrie Lam clarifies that the figure of 800,000 public rental flats is not a ceiling. |
|
11/10/17 |
Chief Executive Carrie Lam delivers her first Policy Address. |
|
25/8/17 |
The Court of Final Appeal rejects the application for appeal by Leung Chung-hang and Yau Wai-ching. |
|
21/8/17 |
Chief Executive Carrie Lam Cheng Yuet-ngor states that there is no political interference in Hong Kong’s judiciary system. |
|
17/8/17 |
Joshua Wong, Nathan Law and Alex Chow have been sentenced to six to eight months in prison. |
|
14/8/17 |
Democrat Howard Lam is accused of misleading police officer. |
|
11/8/17 |
Democrat Howard Lam claims he was kidnapped by mainland agents. |
|
25/7/17 |
The government announces the co-location arrangement for the Express Rail Link. |
|
19/7/17 |
The Legislative Council Finance Committee approves the funding request of $3.6 billion for new educational resources. |
|
14/7/17 |
The High Court disqualifies four lawmakers from the Legislative Council. |
Commentary
Note: The following commentary was written by Senior Data Analyst of POP, Edward Tai.
Our “Best Retail Corporations” survey conducted in November shows that the most well-known retail corporation was ParknShop. Results of rating survey, however, show that 7-Eleven has the best CSR reputation in the sector, scoring 57.0 marks, followed by Wellcome and ParknShop, with 56.0 and 55.1 marks respectively.
As for the top 10 Legislative Councillors, the first survey conducted after the verdict of oaths invalidation of four Legislative Councillors shows that compared to four months ago, Michael Tien, Paul Tse and Priscilla Leung have replaced Lau Siu-lai, Leung Kwok-hung and Holden Chow to enter the “top 10” list. In terms of absolute ratings, out of the 7 Councillors in the “top 10” list who were also rated last time, 1 has gone up, 6 have gone down. Among them, the drops in Eddie Chu, James To and Tanya Chan’s ratings have gone beyond sampling errors, down by 5.7, 4.8 and 2.9 marks respectively. In terms of relative rankings, Michael Tien re-enters the list to rank first. Regina Ip continues to rank second. James To goes down two positions to rank third. Paul Tse enters the list for the first time in this term to rank fourth. Starry Lee goes up one position to rank fifth. Tanya Chan goes down two positions to rank sixth. Eddie Chu goes down four positions to rank seventh. Claudia Mo goes down three positions to rank eighth. Priscilla Leung re-enters the list to rank ninth. Chiang Lai-wan goes down two positions to rank tenth. It should be noted that our list of “top 10” only includes LegCo members who are best known to the public, ranked according to their support ratings. Some of the other councillors may well have very high or low support ratings, but because they are not the most well-known councillors, they do not appear on the “top 10” list by design. We leave it for our readers to figure out the reasons for the ups and downs of these popularity ratings using detailed records shown in our “Opinion Daily” section.
Future Release (Tentative)
