巿民對義務工作意見調查 - 調查問卷Survey on Public's Reception and Perception of Volunteer Services - QuestionnaireBack
| Stage One: Quantitative Telephone Survey of the General Public |
| I. Experience & Motive of Participating in Volunteer Work: Organized Volunteering |
| "First of all, let me briefly explain the meaning of organized volunteering. In short, organized volunteering generally refers to any services that are provided by aspiring individuals who are willing to contribute their time and effort for no material returns. Besides, these voluntary services, such as visiting, escorting, providing clerical work, homework tutoring as well as joining Kai Fong Association and Alumnus, aim at improving the community and are organized by voluntary organizations or groups." |
| 1. Using this definition, have you participated in any organized volunteering excluding donation before today? |
| Yes |
| No (skip to Q11) |
| Forgotten (skip to Q11) |
| 2. (Only ask those who have participated in organized volunteering before) When was the last time that you participated in organized volunteering? |
| <= 1 month |
| <=2 months (but >1 month) |
| <=3 months (but > 2 months) |
| <=6 months (but > 3 months) |
| <=1 year (but > 6 months) |
| <=2 years (but > 1 year) (skip to Q7) |
| <=3 years (but > 2 years) (skip to Q7) |
| > 3 years (please specify) (skip to Q7) |
| Forgotten |
| Refused to answer |
| 3. (Excluding those who are certain that they have not participated in organized volunteering over the past 12 months) How many times have you participated in volunteering over the past 12 months? (Exact numbers) |
| 【91= Forgotten, 99= Refused to answer】 |
| 4. (Excluding those who are certain that they have not participated in organized volunteering over the past 12 months) How many hours have you participated in volunteering over the past 12 months? (Exact numbers, but can be inferred from the no. of hours per week) |
| 【91= Forgotten, 99= Refused to answer】 |
| 5. (Excluding those who are certain that they have not participated in organized volunteering over the past 12 months) Assuming that the volunteer work that you provided over the past 12 months are to be done by paid workers of a private organization, how much do you think each working hour is worth? By this, we want to estimate the contribution made by volunteers in Hong Kong. (Exact numbers) |
| 【91= Don't know / hard to say, 99= Refused to answer】 |
| 6. (Excluding those who are certain that they have not participated in organized volunteering over the past 12 months) For which type of organization(s) have you participated in organized volunteering over the past 12 months? (Do not read out the answers, multiple responses up to 10; answers classified by interviewers) |
| Government departments |
| Agency for Volunteer Service |
| Social service organizations (please specify) |
| Religious bodies (please specify) |
| Uniform groups (please specify) |
| Kai Fong Association |
| Clanship associations |
| Mutual Aid Committees |
| Occupational unions |
| Recreational and cultural organizations |
| District Committees |
| Social Service groups in school: students' association |
| Social Service groups in school: parents-teachers' association |
| Alumni associations |
| Owners' corporations |
| Health and medical associations / hospitals |
| Others (please specify) |
| Don't know / forgotten |
| Refused to answer |
| 7. (Only ask those who have participated in organized volunteering before) What kind of volunteering service have you participated in? (Do not read out answers, multiple responses allowed) |
| Clerical work |
| Skill coaching |
| Escorting service |
| Befriending service |
| Homework tutoring |
| Visiting |
| Recreational activities |
| Labour work |
| Survey service |
| Art and design |
| Counseling |
| Promotion and community-education |
| Medical service |
| Editing and publishing service |
| Housework assistance |
| Baby-sitting / day care service |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| 8. (Only ask those who have participated in organized volunteering before) Through what channels do you learn about ways to participate in volunteering? |
| Radio |
| Television |
| Newspapers |
| Magazines |
| Internet |
| Referral by friends |
| Referral by relatives |
| Referral by family members |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| 9. (Only ask those who have participated in organized volunteering before) Why do you participate in volunteer work? |
| To kill time |
| To make friends |
| To gain skills and knowledge |
| To gain work/social experience |
| To help others |
| To improve the community |
| Citizen responsibility |
| Self-actualization |
| Religion |
| Encouraged/influenced by others |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| 10. (Only ask those who have participated in organized volunteering before) Do you think it is necessary to receive training before participating in volunteer work? |
| Yes |
| No |
| Doesn't matter |
| Refused to answer |
| II. Experience of Participating in Volunteer Work: Mutual Aid |
| "Now, let me briefly explain the meaning of mutual aid. Simply speaking, mutual aid refers to the spontaneous behaviors aiming to help others that are not organized and would happen from time to time. For example, helping the elderly cross the roads, helping your elderly neighbor shop for daily necessity and taking care of neighbor's children." |
| 11. Using this definition, have you participated in any mutual aid excluding donation before today? |
| Yes |
| No (skip to Q16 or 18) |
| Forgotten (skip to Q16 or Q18) |
| [If respondents have participated in any form of volunteering (organized or mutual aid), skip to Q16; if not, then skip to Q18] |
| 12. (Only ask those who have participated in mutual aid before) When was the last time that you participated in mutual aid? |
| <= 1 month |
| <=2 months (but >1 month) |
| <=3 months (but > 2 months) |
| <=6 months (but > 3 months) |
| <=1 year (but > 6 months) |
| <=2 years (but > 1 year) (skip to Q16) |
| <=3 years (but > 2 years) (skip to Q16) |
| > 3 years (please specify) (skip to Q16) |
| Forgotten |
| Refused to answer |
| 13. (Excluding those who are certain that they have not participated in mutual aid over the past 12 months) How many times have you participated in mutual aid over the past 12 months? (Exact numbers)【91= Forgotten, 99= Refused to answer】 |
| 14. (Excluding those who are certain that they have not participated in mutual aid over the past 12 months) How many hours have you participated in mutual aid over the past 12 months? (Exact numbers, but can be inferred from the no. of hours per week)【91= Forgotten, 99= Refused to answer】 |
| 15. (Excluding those who are certain that they have not participated in mutual aid over the past 12 months) Assuming that the volunteer work that you provided over the past 12 months are to be done by paid workers of a private organization, how much do you think each working hour is worth? By this, we want to estimate the contribution made by volunteers in Hong Kong.(Exact numbers) |
| 【91= Don't know / hard to say, 99= Refused to answer】 |
| 16. (Only ask those who have participated in volunteer work) Will you continue to volunteer in the future? |
| Yes (skip to Q21) |
| No |
| Don't know / hard to say (skip to Q21) |
| Refused to answer |
| 17. (Only ask those who will not continue to volunteer in the future) Why not? |
| Disappointed (skip to Q21) |
| Unhappy experience caused by the arrangement of the agency (skip to Q21) |
| Unhappy experience caused by the service recipient (skip to Q21) |
| Not interested (skip to Q21) |
| Avoidance of the crowd (skip to Q21) |
| No companionship (skip to Q21) |
| Physically unfit (skip to Q21) |
| Lack of time (skip to Q21) |
| No monetary returns (skip to Q21) |
| Afraid to get in touch with gangs (skip to Q21) |
| Forbidden by family (skip to Q21) |
| Others (please specify) (skip to Q21) |
| Don't know / hard to say |
| Refused to answer |
| (Skip from Q11, those who have never participated in volunteer work) |
| 18. (Only ask those who have never participated in volunteer work) Why don't you participate in volunteer work? |
| Not knowing the way to join |
| Not knowing what it is about |
| Not interested |
| Avoidance of the crowd |
| No companionship |
| Physically unfit |
| Lack of time |
| No monetary returns |
| Afraid to get in touch with gangs |
| Forbidden by family |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| 19. (Only ask those who have never participated in volunteer work) Would you consider to volunteer in the future? |
| Yes |
| No (skip to Q21) |
| Don't know / hard to say |
| 20. (Only ask those who would consider to volunteer in the future) Why? |
| To kill time |
| To make friends |
| To gain skills and knowledge |
| To gain work/social experience |
| To help others |
| To improve the community |
| Citizen responsibility |
| Self-actualization |
| Religion |
| Encouraged/influenced by others |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| 21. What do you think are the main reasons for those who participate in volunteering? (Read out answers, multiple responses allowed) |
| To serve the community |
| To help others |
| To enrich knowledge |
| To kill time |
| To gain work/social experience |
| To make friends |
| For self-promotion |
| To reveal hidden potential |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| 22. What do you think are the main hindrances for those who do not volunteer? (Read out answers, multiple responses allowed) |
| A waste of time / lack of time |
| A waste of money |
| Care less for homework/work |
| Care less for family |
| Afraid of being exploited |
| Making bad friends |
| Not knowing what volunteer work is |
| Inadequate publicity |
| Troublesome / need to attend meetings |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| III. Social Influence |
| 23. Have you ever encouraged others to participate in volunteering, which include organized volunteering and mutual aid? |
| Yes |
| No |
| 24. Have other people ever encouraged you to participate in volunteering? |
| Yes |
| No (skip to Q26) |
| 25. (Only ask those who have been encouraged to participate in volunteering) Then what is the main source of that encouragement? |
| Family member |
| Relatives |
| Friends |
| Teachers |
| Schoolmates |
| Colleagues |
| Neighbors |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| IV. Evaluation of the Barriers and Expectations of Volunteering |
| 26. What do you think is the main barrier to the local development of volunteering (including organized volunteering and mutual aid) nowadays? (Do not read out answers, single response allowed) |
| Poor economic condition |
| Lack of atmosphere for volunteering |
| Non-respect for volunteers |
| Lack of care for others of HK people |
| Lack of time of HK people |
| Lack of resources |
| Insufficient assistance from the government |
| Influence of the mass media |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| 27. Then do you have any suggestion to improve the situation? (Do not read out answers, single response allowed) |
| Better social welfare |
| To improve the economic condition |
| More compliments to the volunteers |
| To cultivate the atmosphere for volunteering |
| To cultivate the care for others among HK people |
| To inject more resources |
| More governmental assistance |
| To improve the conduct of the mass media |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| 28. In your opinion, local volunteering should ideally be organized by….… (Read out the first three answers, single response allowed) |
| The government |
| Non-government organizations |
| People in Hong Kong |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| 29. How would you describe the social status of volunteers in Hong Kong? |
| Respectable |
| Not respected |
| Non-essential |
| Don't know / hard to say |
| Refused to answer |
| V. Personal Particulars |
| D1. Gender |
| Male |
| Female |
| D2. Age (Exact numbers) |
| 【99= Refused to answer】 |
| D3. Education Attainment |
| Primary or below |
| Secondary |
| Matriculated |
| Tertiary, non-degree course |
| Tertiary, degree course |
| Postgraduate or above |
| Refused to answer |
| D4. House type |
| Public housing estate |
| Housing Authority subsidized sale flats |
| Housing Society subsidized sale flats |
| Private housing |
| Villages: villas/ bungalows/ modern village houses |
| Villages: simple stone structures/ traditional village houses |
| Public temporary housing |
| Private temporary housing |
| Staff quarters |
| Others |
| Refused to answer |
| D5. Occupation |
| Managers and administrators |
| Professionals |
| Associate professionals |
| Clerks |
| Service workers and shop sales workers |
| Skilled agricultural and fishery workers |
| Craft and related workers |
| Plant and machine operators and assemblers |
| Non-skilled workers |
| Students |
| Housewives |
| Unclassified |
| Others (unemployed, retired, etc.) |
| Refused to answer |
| Stage Two: Quantitative Telephone Survey of the Service Recipients |
| I. Experience of Receiving Volunteering Service |
| 1. Has your organization/department received any volunteering service before today? |
| Yes |
| No (Skip to Q7) |
| Forgotten (Skip to Q7) |
| 2. When was the last time that you received volunteering service? |
| <= 1 month |
| <=2 months (but >1 month) |
| <=3 months (but > 2 months) |
| <=6 months (but > 3 months) |
| <=1 year (but > 6 months) |
| <=2 years (but > 1 year) (skip to Q4) |
| <=3 years (but > 2 years) (skip to Q4) |
| > 3 years (please specify) (skip to Q4) |
| Forgotten |
| Refused to answer |
| 3.(Excluding those who are certain that they have not received any volunteering service over the past 12 months) We would like to know the no. of hours of volunteering service your organization/department has received over the past 12 months. I would ask you about the no. of volunteers you have deployed and then the average no. of service hours each volunteer provided for you. First of all, how many volunteers has your organization deployed over the past 12 months? (Exact numbers）【91=Forgotten, 99=Refused to answer】 |
| 3a.(Excluding those who are certain that they have not received any volunteering service over the past 12 months) On average, how many service hours has each volunteer contributed over the past 12 months? (Exact numbers, answer in terms of hours)【91=Forgotten, 99=Refused to answer】 |
| 4. What kind of volunteering service has your organization received? (Do not read out answers, multiple responses allowed) |
| Clerical work |
| Skill coaching |
| Escorting service |
| Befriending service |
| Homework tutoring |
| Visiting |
| Recreational activities |
| Labour work |
| Survey service |
| Art and design |
| Counseling |
| Promotion and community-education |
| Medical service |
| Editing and publishing service |
| Housework assistance |
| Baby-sitting / day care service |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| 5. Then, how satisfied are you with the arrangement of volunteering service provided by that volunteer provider agency? |
| Very satisfied |
| Quite satisfied |
| Half-half |
| Quite dissatisfied |
| Very dissatisfied |
| Don't know / hard to say |
| Not applicable (Not arranged by volunteer provider agencies) |
| Refused to answer |
| 6. How satisfied are you with the performance of the volunteers? |
| Very satisfied |
| Quite satisfied |
| Half-half |
| Quite dissatisfied |
| Very dissatisfied |
| Don't know / hard to say |
| Refused to answer |
| 7. Would you deploy volunteers again / consider deploying volunteers in the future? |
| Yes |
| No (skip to Q9) |
| Don't know / hard to say |
| Refused to answer |
| 8. (Excluding those who are certain that they would not deploy volunteers again / consider deploying volunteers in the future) What kind of volunteering service would you like to receive? (Do not read out answers, multiple responses allowed) |
| Clerical work (skip to Q10) |
| Skill coaching (skip to Q10) |
| Escorting service (skip to Q10) |
| Befriending service (skip to Q10) |
| Homework tutoring (skip to Q10) |
| Visiting (skip to Q10) |
| Recreational activities (skip to Q10) |
| Labour work (skip to Q10) |
| Survey service (skip to Q10) |
| Art and design (skip to Q10) |
| Counseling (skip to Q10) |
| Promotion and community-education (skip to Q10) |
| Medical service (skip to Q10) |
| Editing and publishing service (skip to Q10) |
| Housework assistance (skip to Q10) |
| Baby-sitting / day care service (skip to Q10) |
| Others (please specify) (skip to Q10) |
| Don't know / hard to say (skip to Q10) |
| Refused to answer (skip to Q10) |
| 9. (Only ask those who would not deploy volunteers again / consider deploying volunteers in the future) Why not? |
| No confidence in volunteers |
| Unhappy experience caused by the arrangement of the agency |
| Unhappy experience caused by the volunteer |
| No appropriate job for volunteers |
| Not necessary |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| II. Evaluation of Existing Volunteer Provider Agencies |
| 10. Do you think the services provided by the existing volunteer provider agencies are adequate or inadequate? |
| Very adequate |
| Quite adequate |
| Half-half |
| Quite inadequate |
| Very inadequate |
| Don't know / hard to say |
| Refused to answer |
| 11. Do you think the services they provide are able to meet your needs? |
| Very much |
| Somewhat |
| Half-half |
| Not much |
| Not at all |
| Don't know / hard to say |
| Refused to answer |
| 12. Do you think the existing volunteer provider agencies are well managed? |
| Very much |
| Somewhat |
| Half-half |
| Not much |
| Not at all |
| Don't know / hard to say |
| Refused to answer |
| 13. Do you think the existing volunteer provider agencies are easily accessible when in need? |
| Very easy |
| Quite easy |
| Half-half |
| Not quite easy |
| Not easy at all |
| Don't know / hard to say |
| Refused to answer |
| III. Evaluation of the Barriers and Expectations of Receiving Volunteering Service |
| 14. Do you think the current government policies are encouraging or hindering the development of volunteering? |
| Very encouraging |
| Quite encouraging |
| Half-half |
| Quite hindering |
| Very hindering |
| Don't know / hard to say |
| Refused to answer |
| 15. Do you think the culture in Hong Kong nowadays is supporting or hindering the development of volunteering? |
| Very encouraging |
| Quite encouraging |
| Half-half |
| Quite hindering |
| Very hindering |
| Don't know / hard to say |
| Refused to answer |
| 16. What do you think is the main barrier to the local development of volunteering nowadays? (Do not read out answers, single response allowed) |
| Poor economic conditions |
| Lack of atmosphere for volunteering |
| Non-respect for volunteers |
| Lack of care for others of HK people |
| Lack of time of HK people |
| Lack of resources |
| Insufficient assistance from the government |
| Influence of the mass media |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| 17. Then do you have any suggestion to improve the situation? (Do not read out answers, single response allowed) |
| Better social welfare |
| To improve the economic conditions |
| More compliments to the volunteers |
| To cultivate the atmosphere for volunteering |
| To cultivate the care for others among HK people |
| To inject more resources |
| More governmental assistance |
| To improve the conduct of the mass media |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| 18. In your opinion, the development of local volunteering should most preferably be supported by….… (Read out the first three answers, single response allowed) |
| The government |
| Non-government organizations |
| People in Hong Kong |
| Others (please specify) |
| Don't know / hard to say |
| Refused to answer |
| 19. How would you describe the social status of volunteers in Hong Kong? |
| Respectable |
| Not respected |
| Non-essential |
| Don't know / hard to say |
| Refused to answer |
