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Table 3 [Q1] Could you please describe your company's current sales to/in mainland China (China domestic sales market) in terms of your total sales turnover in 2009?
 

SME

MME

Total

Freq.

% (Base =701)

Freq.

% (Base =302)

Freq.

% (Base =1,003)

1-10%

80

11.4%

44

14.6%

124

12.4%

11-20%

29

4.1%

20

6.6%

49

4.9%

21-30%

31

4.4%

15

5.0%

46

4.6%

31-40%

8

1.1%

6

2.0%

14

1.4%

41-50%

39

5.6%

19

6.3%

58

5.8%

51-60%

12

1.7%

6

2.0%

18

1.8%

61-70%

19

2.7%

24

7.9%

43

4.3%

71-80%

19

2.7%

8

2.6%

27

2.7%

81-90%

20

2.9%

12

4.0%

32

3.2%

91-100%

22

3.1%

14

4.6%

36

3.6%

Not sure, but engaged in China domestic sales market

33

4.7%

23

7.6%

56

5.6%

Have not engaged in China domestic sales market

389

55.5%

111

36.8%

500

49.9%

Total

701

100.0%

302

100.0%

1,003

100.0%

Missing

1

 

1

 

2

 

Mean

42.3%

43.6%

42.8%

Median

30.0%

40.0%

40.0%

Standard error

1.92%

2.53%

1.53%

Base

279

168

447


Table 4 [Q2] [Only ask companies already engaged in domestic sales market] When did your company start engaging in China domestic sales?
 

SME

MME

Total

Freq.

% (Base =312)

Freq.

% (Base =191)

Freq.

% (Base =503)

Less than 1 year

11

3.5%

4

2.1%

15

3.0%

1-2 year(s)

18

5.8%

5

2.6%

23

4.6%

3-5 years

64

20.5%

29

15.2%

93

18.5%

6-10 years

62

19.9%

38

19.9%

100

19.9%

More than 10 years

144

46.2%

112

58.6%

256

50.9%

Don't know / hard to say

13

4.2%

3

1.6%

16

3.2%

Total

312

100.0%

191

100.0%

503

100.0%


Table 5 [Q3] [Only ask companies already engaged in domestic sales market] What are your company's geographical spread of China domestic sales? [Do not read out answers, multiple answers allowed]

 

SME

MME

Total

Answer code

Freq.

% of response
(Base =724)

% of sample
(Base =311)

Freq.

% of response
(Base =636)

% of sample
(Base =191)

Freq.

% of response
(Base =1,360)

% of sample
(Base =502)

1

242

33.4%

77.8%

148

23.3%

77.5%

390

28.7%

77.7%

2

140

19.3%

45.0%

120

18.9%

62.8%

260

19.1%

51.8%

3

94

13.0%

30.2%

82

12.9%

42.9%

176

12.9%

35.1%

4

50

6.9%

16.1%

49

7.7%

25.7%

99

7.3%

19.7%

5

37

5.1%

11.9%

43

6.8%

22.5%

80

5.9%

15.9%

6

37

5.1%

11.9%

42

6.6%

22.0%

79

5.8%

15.7%

7

33

4.6%

10.6%

44

6.9%

23.0%

77

5.7%

15.3%

8

31

4.3%

10.0%

46

7.2%

24.1%

77

5.7%

15.3%

9

33

4.6%

10.6%

41

6.4%

21.5%

74

5.4%

14.7%

Elsewhere

12

1.7%

3.9%

16

2.5%

8.4%

28

2.1%

5.6%

Don't know /
hard to say

15

2.1%

4.8%

5

0.8%

2.6%

20

1.5%

4.0%

Total

724

100.0%

 

636

100.0%

 

1,360

100.0%

 

Missing

1

 

 

--

 

 

1

 

 


Code

Answer

1

Guangdong province

2

Changjiang Delta (including Shanghai, Jiangsu, Hangzhou, Suzhou, Nanjing, Zhejiang, Anhui)

3

Beijing and Bo-hai surroundings (Hebei, Tianjin, Shandong, Liaoning)

4

Fujian province

5

Central China– Sichuan

6

NE China – Harbin

7

Central China – Chongqing

8

SW China – Guangxi

9

NW China – Xian


Table 6 [Q4] [Only ask companies already engaged in domestic sales market] Did you set up any sales or service points in mainland China to facilitate such sales? If yes, in what form?
 

SME

MME

Total

Freq.

% (Base =311)

Freq.

% (Base =191)

Freq.

% (Base =502)

No

159

51.1%

65

34.0%

224

44.6%

Yes, joint venture

48

15.4%

31

16.2%

79

15.7%

Yes, wholly-owned foreign enterprise

95

30.5%

90

47.1%

185

36.9%

Yes, others (both form)

1

0.3%

1

0.5%

2

0.4%

Don't know / hard to say

8

2.6%

4

2.1%

12

2.4%

Total

311

100.0%

191

100.0%

502

100.0%

Missing

1

 

--

 

1

 


Table 7 [Q5] [Only ask companies already engaged in domestic sales market without setting up joint ventures in mainland China] Do you have any domestic partners or network supporting your current domestic sales business?
 

SME

MME

Total

Freq.

% (Base =263)

Freq.

% (Base =160)

Freq.

% (Base =423)

Yes

117

44.5%

73

45.6%

190

44.9%

No

139

52.9%

83

51.9%

222

52.5%

Don't know / hard to say

7

2.7%

4

2.5%

11

2.6%

Total

263

100.0%

160

100.0%

423

100.0%

Missing

1

 

--

 

1

 


Table 8 [Q6] [Only ask companies already engaged in domestic sales market] From your experience, what are the major obstacles for starting / running Domestic Sales? [Do not read out answers, multiple answers allowed]

 

SME

MME

Total

Answer code

Freq.

% of response
(Base =505)

% of sample
(Base =310)

Freq.

% of response
(Base =303)

% of sample
(Base =190)

Freq.

% of response
(Base =808)

% of sample
(Base =500)

1

107

21.2%

34.5%

65

21.5%

34.2%

172

21.3%

34.4%

2

57

11.3%

18.4%

28

9.2%

14.7%

85

10.5%

17.0%

3

53

10.5%

17.1%

31

10.2%

16.3%

84

10.4%

16.8%

4

28

5.5%

9.0%

25

8.3%

13.2%

53

6.6%

10.6%

5

36

7.1%

11.6%

16

5.3%

8.4%

52

6.4%

10.4%

6

33

6.5%

10.6%

17

5.6%

8.9%

50

6.2%

10.0%

7

25

5.0%

8.1%

19

6.3%

10.0%

44

5.4%

8.8%

8

29

5.7%

9.4%

11

3.6%

5.8%

40

5.0%

8.0%

9

20

4.0%

6.5%

16

5.3%

8.4%

36

4.5%

7.2%

10

20

4.0%

6.5%

12

4.0%

6.3%

32

4.0%

6.4%

11

18

3.6%

5.8%

9

3.0%

4.7%

27

3.3%

5.4%

12

17

3.4%

5.5%

7

2.3%

3.7%

24

3.0%

4.8%

13

11

2.2%

3.5%

13

4.3%

6.8%

24

3.0%

4.8%

14

6

1.2%

1.9%

1

0.3%

0.5%

7

0.9%

1.4%

15

3

0.6%

1.0%

2

0.7%

1.1%

5

0.6%

1.0%

16

4

0.8%

1.3%

1

0.3%

0.5%

5

0.6%

1.0%

Others

8

1.6%

2.6%

6

2.0%

3.2%

14

1.7%

2.8%

No obstacles at all

9

1.8%

2.9%

3

1.0%

1.6%

12

1.5%

2.4%

Don't know / hard to say

21

4.2%

6.8%

21

6.9%

11.1%

42

5.2%

8.4%

Total

505

100.0%

 

303

100.0%

 

808

100.0%

 

Missing

2

 

 

1

 

 

3

 

 


Code

Answer

1

Too many / unclear regulations

2

Difficult to get payment

3

Keen competition

4

Complicated tax system / high tax rate

5

Don't know how to find trustable and suitable distribution agents / business partners

6

Financing problem

7

Lack of knowledge about domestic market, including consumers' needs and preferences, business trend, etc.

8

Infringement of intellectual property rights

9

Have to establish good social network

10

Cultural difference

11

Large amount of resources are needed for marketing of the brand and building up distribution network

12

Difficult to engage in distribution channels like department stores, hypermarkets or other large scale retailers

13

Foreign Exchange fluctuations

14

Human resources management

15

High cost

16

Transportation issues


Table 9 [Q6_others] [Only ask companies already engaged in domestic sales market] From your experience, what are the major obstacles for starting / running Domestic Sales? [Do not read out answers, multiple answers allowed] (Other answers)

 

SME
Freq.

MME
Freq.

Total
Freq.

Corruption

3

1

4

Products are not suitable for domestic sales market

2

1

3

Difficult to get the license

1

1

2

Not attractive return

1

1

2

China is too large.

0

1

1

Repair and maintenance

0

1

1

Recognition

1

0

1


Table 10 [Q7] [Only ask companies already engaged in domestic sales market] In your opinion, what is the outlook in terms of profit/revenue growth in Mainland in the next 12 months? [Interviewers to probe intensity]
 

SME

MME

Total

Freq.

% (Base =311)

Freq.

% (Base =191)

Freq.

% (Base =502)

Increase within 5%

40

12.9%

25

13.1%

65

12.9%

Increase of 5-10%

64

20.6%

46

24.1%

110

21.9%

Increase of more than 10%

60

19.3%

53

27.7%

113

22.5%

Same as 2009

82

26.4%

40

20.9%

122

24.3%

Decrease within 5%

6

1.9%

4

2.1%

10

2.0%

Decrease of 5 -10%

6

1.9%

3

1.6%

9

1.8%

Decrease of more than 10%

15

4.8%

3

1.6%

18

3.6%

Don't know / hard to say

38

12.2%

17

8.9%

55

11.0%

Total

311

100.0%

191

100.0%

502

100.0%

Missing

1

 

--

 

1

 


Table 11 [Q8] [Only ask companies already engaged in domestic sales market] Do you plan to expand China domestic sales market in the next 12 to 24 months?
 

SME

MME

Total

Freq.

% (Base =312)

Freq.

% (Base =191)

Freq.

% (Base =503)

Yes

144

46.2%

114

59.7%

258

51.3%

No [Skip to Q17]

130

41.7%

50

26.2%

180

35.8%

Maybe

12

3.8%

11

5.8%

23

4.6%

Don't know / hard to say

26

8.3%

16

8.4%

42

8.3%

Total

312

100.0%

191

100.0%

503

100.0%


Table 12 [Q9] [Only ask companies already engaged in domestic sales market and plan to / are likely to expand its domestic sales market in the next 12 to 24 months] If so, what will be your intended investment amount?
 

SME

MME

Total

Freq.

% (Base =154)

Freq.

% (Base =125)

Freq.

% (Base =279)

Less than HK$1 million

68

44.2%

13

10.4%

81

29.0%

HK$ 1 million to below HK$ 5 million

36

23.4%

33

26.4%

69

24.7%

HK$ 5 million to below HK$ 10 million

6

3.9%

13

10.4%

19

6.8%

HK$ 10 million to below HK$ 50 million

2

1.3%

16

12.8%

18

6.5%

HK$ 50 million to below HK$ 100 million

0

0.0%

2

1.6%

2

0.7%

HK$ 100 million or above

1

0.6%

10

8.0%

11

3.9%

Don't know / hard to say

41

26.6%

38

30.4%

79

28.3%

Total

154

100.0%

125

100.0%

279

100.0%

Missing

2

 

--

 

2

 

Mean

HK$3.4 million

HK$21.1 million

HK$11.1 million

Median

HK$1.0 million

HK$3.0 million

HK$3.0 million

Standard error

HK$0.94 million

HK$3.43 million

HK$1.69 million

Base

113

87

200


Table 13 [Q10] [Only ask companies already engaged in domestic sales market and plan to / are likely to expand its domestic sales market in the next 12 to 24 months] Will there be a change in operation mode?
 

SME

MME

Total

Freq.

% (Base =155)

Freq.

% (Base =125)

Freq.

% (Base =280)

No

104

67.1%

100

80.0%

204

72.9%

Yes, from joint venture to wholly-owned foreign enterprise

1

0.6%

0

0.0%

1

0.4%

Yes, from wholly-owned foreign enterprise to joint venture

4

2.6%

3

2.4%

7

2.5%

Yes, set up joint venture

5

3.2%

0

0.0%

5

1.8%

Yes, set up wholly-owned foreign enterprise

10

6.4%

4

3.2%

14

5.0%

Don't know / hard to say

31

20.0%

18

14.4%

49

17.5%

Total

155

100.0%

125

100.0%

280

100.0%

Missing

1

 

--

 

1

 


Table 14 [Q11] [Only ask companies already engaged in domestic sales market and plan to / are likely to expand its domestic sales market in the next 12 to 24 months] Then which areas in the Mainland will your company's expanded outlet? [Do not read out answers, multiple answers allowed]

 

SME

MME

Total

Answer code

Freq.

% of response
(Base =291)

% of sample
(Base =154)

Freq.

% of response
(Base =247)

% of sample
(Base =124)

Freq.

% of response
(Base =538)

% of sample
(Base =278)

1

62

21.3%

40.3%

39

15.8%

31.5%

101

18.8%

36.3%

2

56

19.2%

36.4%

38

15.4%

30.6%

94

17.5%

33.8%

3

35

12.0%

22.7%

31

12.6%

25.0%

66

12.3%

23.7%

4

13

4.5%

8.4%

20

8.1%

16.1%

33

6.1%

11.9%

5

15

5.2%

9.7%

18

7.3%

14.5%

33

6.1%

11.9%

6

14

4.8%

9.1%

17

6.9%

13.7%

31

5.8%

11.2%

7

17

5.8%

11.0%

13

5.3%

10.5%

30

5.6%

10.8%

8

17

5.8%

11.0%

11

4.5%

8.9%

28

5.2%

10.1%

9

13

4.5%

8.4%

14

5.7%

11.3%

27

5.0%

9.7%

Elsewhere

10

3.4%

6.5%

12

4.9%

9.7%

22

4.1%

7.9%

Don't know / hard to say

39

13.4%

25.3%

34

13.8%

27.4%

73

13.6%

26.3%

Total

291

100.0%

 

247

100.0%

 

538

100.0%

 

Missing

2

 

 

1

 

 

3

 

 


Code

Answer

1

Changjiang Delta (including Shanghai, Jiangsu, Hangzhou, Suzhou, Nanjing, Zhejiang, Anhui)

2

Guangdong province

3

Beijing and Bo-hai surroundings (Hebei, Tianjin, Shandong, Liaoning)

4

NW China – Xian

5

NE China – Harbin

6

SW China – Guangxi

7

Central China– Sichuan

8

Fujian province

9

Central China – Chongqing


Table 15 [Q12] [Only ask companies have not yet engaged in domestic sales market] What are the reasons for not engaging in domestic sales market up till this moment? [Do not read out answers, multiple answers allowed]

 

SME

MME

Total

Answer code

Freq.

% of response
(Base =486)

% of sample
(Base =384)

Freq.

% of response
(Base =132)

% of sample
(Base =109)

Freq.

% of response
(Base =618)

% of sample
(Base =493)

1

124

25.5%

32.3%

35

26.5%

32.1%

159

25.7%

32.3%

2

62

12.8%

16.1%

11

8.3%

10.1%

73

11.8%

14.8%

3

49

10.1%

12.8%

13

9.8%

11.9%

62

10.0%

12.6%

4

48

9.9%

12.5%

9

6.8%

8.3%

57

9.2%

11.6%

5

51

10.5%

13.3%

3

2.3%

2.8%

54

8.7%

11.0%

6

29

6.0%

7.6%

12

9.1%

11.0%

41

6.6%

8.3%

7

27

5.6%

7.0%

11

8.3%

10.1%

38

6.1%

7.7%

8

21

4.3%

5.5%

8

6.1%

7.3%

29

4.7%

5.9%

9

12

2.5%

3.1%

6

4.5%

5.5%

18

2.9%

3.7%

10

9

1.9%

2.3%

7

5.3%

6.4%

16

2.6%

3.2%

11

9

1.9%

2.3%

2

1.5%

1.8%

11

1.8%

2.2%

12

6

1.2%

1.6%

3

2.3%

2.8%

9

1.5%

1.8%

13

5

1.0%

1.3%

0

0.0%

0.0%

5

0.8%

1.0%

14

4

0.8%

1.0%

0

0.0%

0.0%

4

0.6%

0.8%

15

2

0.4%

0.5%

0

0.0%

0.0%

2

0.3%

0.4%

16

2

0.4%

0.5%

0

0.0%

0.0%

2

0.3%

0.4%

Others

3

0.6%

0.8%

0

0.0%

0.0%

3

0.5%

0.6%

Don't know / hard to say

23

4.7%

6.0%

12

9.1%

11.0%

35

5.7%

7.1%

Total

486

100.0%

 

132

100.0%

 

618

100.0%

 

Missing

6

 

 

3

 

 

9

 

 


Code

Answer

1

Business nature not suitable for developing domestic sales

2

No knowledge about the domestic market

3

Don't think it's the right timing

4

No network in Mainland

5

No resources to develop other market

6

Not interested / no such need

7

Keen competition

8

Difficult to get payment

9

Business already good enough

10

License issues

11

Complicated tax system / high tax rate

12

Human resources management issues

13

Too many / unclear regulations

14

Cultural difference

15

Property right issues

16

Not attractive return


Table 16 [Q12_others] [Only ask companies have not yet engaged in domestic sales market] What are the reasons for not engaging in domestic sales market up till this moment? [Do not read out answers, multiple answers allowed] (Other answers)

 

SME
Freq.

MME
Freq.

Total
Freq.

Tried but failed

2

0

2

Corruption

1

0

1


Table 17 [Q13] [Only ask companies have not yet engaged in domestic sales market] Do you plan to enter the China domestic sales market in the next 12 to 24 months?
 

SME

MME

Total

Freq.

% (Base =387)

Freq.

% (Base =112)

Freq.

% (Base =499)

Yes

51

13.2%

17

15.2%

68

13.6%

No

281

72.6%

76

67.9%

357

71.5%

Maybe

36

9.3%

11

9.8%

47

9.4%

Don't know / hard to say

19

4.9%

8

7.1%

27

5.4%

Total

387

100.0%

112

100.0%

499

100.0%

Missing

3

 

--

 

3

 


Table 18 [Q14] [Only ask companies have not yet engaged in domestic sales market but plan to / are likely to do so in the next 12 – 24 months] If so, what will be your intended initial investment amount?
 

SME

MME

Total

Freq.

% (Base =87)

Freq.

% (Base =28)

Freq.

% (Base =115)

Less than HK$1 million

38

43.7%

8

28.6%

46

40.0%

HK$ 1 million to below HK$ 5 million

28

32.2%

8

28.6%

36

31.3%

HK$ 5 million to below HK$ 10 million

1

1.1%

2

7.1%

3

2.6%

HK$ 10 million to below HK$ 50 million

0

0.0%

2

7.1%

2

1.7%

HK$ 100 million or above

1

1.1%

1

3.6%

2

1.7%

Don't know / hard to say

19

21.8%

7

25.0%

26

22.6%

Total

87

100.0%

28

100.0%

115

100.0%

Mean

HK$3.4 million

HK$9.9 million

HK$4.9 million

Median

HK$1.0 million

HK$3.0 million

HK$1.0 million

Standard error

HK$1.45 million

HK$4.87 million

HK$1.61 million

Base

68

21

89


Table 19 [Q15] [Only ask companies have not yet engaged in domestic sales market but plan to / are likely to do so in the next 12 to 24 months] What will be the operation mode your company intended to establish the domestic sales market then?
 

SME

MME

Total

Freq.

% (Base =87)

Freq.

% (Base =28)

Freq.

% (Base =115)

Joint venture

27

31.0%

6

21.4%

33

28.7%

Wholly-owned foreign enterprise

40

46.0%

16

57.1%

56

48.7%

Others (Both form)

1

1.1%

0

0.0%

1

0.9%

Don't know / hard to say

19

21.8%

6

21.4%

25

21.7%

Total

87

100.0%

28

100.0%

115

100.0%


Table 20 [Q16] [Only ask companies have not yet engaged in domestic sales market but are likely to do so in the next 12-24 months] Then which areas in the Mainland will your company's first outlet? [Do not read out answers, multiple answers allowed]

 

SME

MME

Total

Answer code

Freq.

% of response
(Base =106)

% of sample
(Base =87)

Freq.

% of response
(Base =38)

% of sample
(Base =28)

Freq.

% of response
(Base =144)

% of sample
(Base =115)

1

58

54.7%

66.7%

16

42.1%

57.1%

74

51.4%

64.3%

2

22

20.8%

25.3%

9

23.7%

32.1%

31

21.5%

27.0%

3

7

6.6%

8.0%

4

10.5%

14.3%

11

7.6%

9.6%

4

1

0.9%

1.1%

1

2.6%

3.6%

2

1.4%

1.7%

5

1

0.9%

1.1%

1

2.6%

3.6%

2

1.4%

1.7%

6

1

0.9%

1.1%

1

2.6%

3.6%

2

1.4%

1.7%

7

1

0.9%

1.1%

0

0.0%

0.0%

1

0.7%

0.9%

8

0

0.0%

0.0%

1

2.6%

3.6%

1

0.7%

0.9%

Elsewhere

1

0.9%

1.1%

1

2.6%

3.6%

2

1.4%

1.7%

Don't know/hard to say

14

13.2%

16.1%

4

10.5%

14.3%

18

12.5%

15.7%

Total

106

100.0%

 

38

100.0%

 

144

100.0%

 


Code

Answer

1

Guangdong province

2

Changjiang Delta (including Shanghai, Jiangsu, Hangzhou, Suzhou, Nanjing, Zhejiang, Anhui)

3

Beijing and Bo-hai surroundings (Hebei, Tianjin, Shandong, Liaoning)

4

Fujian province

5

NW China – Xian

6

NE China – Harbin

7

Central China – Chongqing

8

SW China – Guangxi


Table 21 [Q17] What kind of banking services would you seek support in Hong Kong in developing the China domestic sales market? [Do not read out answers, multiple answers allowed]
 

SME

MME

Total

Freq.

% of response
(Base =850)

% of sample
(Base =687)

Freq.

% of response
(Base =381)

% of sample
(Base =296)

Freq.

% of response
(Base =1,231)

% of sample
(Base =983)

Remittances

218

25.6%

31.7%

95

24.9%

32.1%

313

25.4%

31.8%

Financing

183

21.5%

26.6%

99

26.0%

33.4%

282

22.9%

28.7%

Cash management

66

7.8%

9.6%

34

8.9%

11.5%

100

8.1%

10.2%

Trade

39

4.6%

5.7%

22

5.8%

7.4%

61

5.0%

6.2%

Insurance

39

4.6%

5.7%

24

6.3%

8.1%

63

5.1%

6.4%

Others (tax return)

2

0.2%

0.3%

1

0.3%

0.3%

3

0.2%

0.3%

Others (internet banking)

1

0.1%

0.1%

1

0.3%

0.3%

2

0.2%

0.2%

Others (client information)

1

0.1%

0.1%

0

0.0%

0.0%

1

0.1%

0.1%

None

47

5.5%

6.8%

15

3.9%

5.1%

62

5.0%

6.3%

Don't know/hard to say

254

29.9%

37.0%

90

23.6%

30.4%

344

27.9%

35.0%

Total

850

100.0%

 

381

100.0%

 

1,231

100.0%

 

Missing

15

 

 

7

 

 

22

 

 


Table 22 [Q18] Do you have any preference on choosing a foreign bank or a Chinese bank while seeking financial support for China domestic sales in Hong Kong?
 

SME

MME

Total

Freq.

% (Base =699)

Freq.

% (Base =301)

Freq.

% (Base =1,000)

Prefer foreign bank

71

10.2%

46

15.3%

117

11.7%

Prefer Chinese bank

226

32.3%

92

30.6%

318

31.8%

No preference

363

51.9%

146

48.5%

509

50.9%

Don't know / hard to say

39

5.6%

17

5.6%

56

5.6%

Total

699

100.0%

301

100.0%

1,000

100.0%

Missing

3

 

2

 

5

 


Table 23 [Q19] Is your company currently using foreign banks or Chinese banks in Hong Kong?
 

SME

MME

Total

Freq.

% (Base =700)

Freq.

% (Base =302)

Freq.

% (Base =1,002)

Foreign banks

78

11.1%

54

17.9%

132

13.2%

Local banks

467

66.7%

129

42.7%

596

59.5%

Both

147

21.0%

116

38.4%

263

26.2%

Don't know / hard to say

8

1.1%

3

1.0%

11

1.1%

Total

700

100.0%

302

100.0%

1,002

100.0%

Missing

2

 

1

 

3

 


Table 24 [Q20] Then how satisfied are you with the services of these banks in Hong Kong? [Interviewers to probe intensity]
 

SME

MME

Total

Freq.

% (Base =688)

Freq.

% (Base =294)

Freq.

% (Base =982)

Very satisfied

81

11.8%

31

10.5%

112

11.4%

Quite satisfied

375

54.5%

180

61.2%

555

56.5%

Satisfied

456

66.3%

211

71.8%

667

67.9%

Half-half

178

25.9%

64

21.8%

242

24.6%

Not quite satisfied

29

4.2%

6

2.0%

35

3.6%

Not satisfied at all

9

1.3%

3

1.0%

12

1.2%

Not satisfied

38

5.5%

9

3.1%

47

4.8%

Don't know / hard to say

16

2.3%

10

3.4%

26

2.6%

Total

688

100.0%

294

100.0%

982

100.0%

Missing

4

 

5

 

9