調查日期<br>Date of survey	半年結調查次數<br>Number of Surveys(Half-yearly)	半年結樣本人數<br>Total Sample(Half-yearly)	半年結次樣本人數<br>Sub-sample(Half-yearly)	半年結回應率<br>Response Rate(Half-yearly)	非常滿意<br>Very positive	幾滿意<br>Quite positive	滿意<br>Positive	一半半<br>Half-half	幾唔滿意<br>Quite negative	非常唔滿意<br>Very negative	唔滿意<br>Negative	唔知/ 難講<br>DK/HS	總數<br>Total	平均量值*<br>Mean value*	基數<br>Base	樣本平均標準誤差<br>Standard Error of Mean	淨值<br/>Net value
1-6/2012	1	1001	540	68.0%	17.3%	58.9%	76.2%	17.4%	2.0%	2.2%	4.2%	2.2%	100.0%	3.9	526	0.1	72.0%
7-12/2012	1	1010	636	66.9%	16.9%	58.1%	75.1%	18.6%	3.1%	0.6%	3.7%	2.7%	100.0%	3.9	619	0.1	71.4%
1-6/2013	1	1008	578	67.8%	19.0%	60.3%	79.3%	12.8%	4.1%	0.3%	4.4%	3.4%	100.0%	4.0	558	0.1	74.9%
7-12/2013	1	1022	575	70.7%	16.3%	67.8%	84.1%	9.4%	4.1%	1.2%	5.3%	1.2%	100.0%	4.0	558	0.1	78.7%
7-12/2014	1	1009	558	67.1%	15.0%	63.3%	78.3%	15.7%	2.3%	1.2%	3.5%	2.5%	100.0%	3.9	545	0.1	74.8%
7-12/2014	1	1012	531	66.6%	23.4%	55.7%	79.0%	13.4%	3.8%	1.1%	4.9%	2.6%	100.0%	4.0	516	0.1	74.1%
1-6/2015	1	1038	658	66.5%	16.5%	52.9%	69.4%	23.7%	4.0%	1.8%	5.8%	1.1%	100.0%	3.8	651	0.1	63.6%
7-12/2015	1	1039	659	65.5%	14.5%	61.9%	76.4%	15.5%	3.5%	0.8%	4.4%	3.7%	100.0%	3.9	633	0.1	72.1%
1-6/2016	1	1009	577	69.9%	10.6%	51.9%	62.5%	21.5%	7.2%	4.6%	11.9%	4.2%	100.0%	3.6	552	0.1	50.6%
7-12/2016	1	1000	551	70.8%	15.7%	57.5%	73.2%	15.4%	5.9%	1.0%	7.0%	4.4%	100.0%	3.8	526	0.1	66.3%
1-6/2017	1	1003	622	69.7%	16.9%	61.2%	78.1%	13.9%	4.0%	1.4%	5.4%	2.6%	100.0%	3.8	526	0.1	72.7%